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Email photo as attachment, not embedded, in iOS 14

I just updated my phone to ios14. I have an hotmail email account I’ve used for years. Before I updated I could email pictures to my work email and outlook account and they would be attachments at top of email. Easy to save, copy, print, etc. Now the pictures show up in the body of the email. Full screen and not easy to work with. Is there a setting I need to change to get it back to the way it sent pictures before I updated. Thanks




[Re-Titled by Moderator]

iPhone 11 Pro, iOS 14

Posted on Sep 17, 2020 7:38 PM

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Question marked as Top-ranking reply

Posted on Jan 28, 2022 3:02 AM

I suggest everyone to COMPLAIN!

I believe a shower of feedback can make Apple go back and bring back the most obvious feature ever created since email was created!


Please claim:

https://www.apple.com/feedback/

984 replies

Nov 15, 2020 5:54 PM in response to JessamineInLondon

Technology advances. Email was always a (rather poor) workaround for sharing images when there was nothing better; email is the wrong way to send large numbers of photos. It’s like trying to drive screws with a hammer or nails with a screwdriver. There are many much better ways to securely share photos than email, most of them free unless you are sending thousands: Google Photos, Dropbox, Box.com, Livedrive Briefcase, iCloud Photo sharing, Shutterfly, etc. And all of these are much more secure than email, as they can’t be intercepted by bad people, unlike email. And all of these alternatives are supported on all phones, all tablets, and all computers.


But if you want to continue doing it the out-of-date way you still can by simply installing an email client that allows the attachments to be downloaded, as I demonstrated with Mac Mail. Or many others. Just not Outlook.

Nov 16, 2020 3:34 AM in response to Halliday

Halliday thank you for your response , I have sent further emails and find that yes I can send as an attachment from gmail to gmail and can send from gmail to outlook and see as an attachment. But that is not a work around for me. We use Outlook to run our business and need to include photos in our messages. It has always worked perfectly well to forward a photo to my email address or to a colleagues email address in one action. I really don’t want to have to perform extra actions to do something that was so simple before. If anyone has a solution for me please let me know

Nov 16, 2020 1:25 PM in response to text2

Unfortunately, text2, the only true solution is in Microsoft’s corner, so long as you use their products.


Anything and everything else is a workaround—working around the issue with Microsoft Outlook—and, as such, is bound to be less convenient.


So far, the simplest workaround is to have Apple Mail send outgoing email through just about any Simple Mail Transfer Protocol (SMTP) server other than a Microsoft Exchange server, even if the target email address will be on a Microsoft Exchange server, and viewed through a Microsoft Outlook email client.


I’m not at all sure why this workaround seems to work, and I expect it will “break”, eventually, as practically all workarounds do.


If I were y’all, I would use the intervening time to find a more permanent solution, possibly including pressuring Microsoft to fix Outlook, so it doesn’t inappropriately restrict your, the user’s, ability to perform bulk attachment operations, simply because Outlook has chosen a certain way of rendering (displaying) your email.

Nov 17, 2020 2:18 PM in response to Riverrat313

I called Apple Support today with this same issue. I was escalated to a supervisor and they said it must be something they changed. I was advised that if I didn't like it to go to apple.com\feedback and file a complaint there. There is no setting to fix it, it will have to be fixed with another update if they decide that there's enough negative feedback.

Nov 17, 2020 2:47 PM in response to Tracediggs

Of course, Tracediggs, as has been well demonstrated—including by way of workarounds—the problem is strictly in any email clients (Microsoft Outlook is the only one that has been demonstrated to have the issue, as far as I know) that refuse to allow you, the user, to perform bulk attachment operations simply because of how the email client has chosen to render (display) your received email.


Sure. There was a change in either the default way Apple Mail formats authored emails, or in the implementation of a newer version of the Simple Mail Transfer Protocol (SMTP) Internet standard used to transfer email from Apple Mail to your chosen SMTP email server (going to a Microsoft Exchange email server seems to be the only troublesome link, here), or both; that seems to have triggered the issue that already existed in Microsoft Outlook.


However, there is simply no guarantee that changing the default authoring format, in Apple Mail, will actually solve the issue.


It might, but no guarantee!


(As for Apple changing the implementation of a newer version of the SMTP Internet standard, I highly doubt that Apple will back-out of such a change, simply because Microsoft hasn’t made the transition, yet.)

Nov 17, 2020 4:50 PM in response to Tracediggs

My experience of complaining (in general rather than to Apple in particular) is that customer service channels are pretty much the worst way to get attention. For any of you in the UK, I suggest emailing Mark Rogers, the Managing Director of Apple UK, rogers.m@apple.com. I am not suggesting that your email will necessarily get to Mark himself, but it will get to his office.


Failing that, a hard-copy complaint, posted in a pastel-coloured, card-shaped envelope, dabbed with perfume and marked "Personal" will generally get to the addressee's PA, at the very least. This strategy got me out of £14,000 in unfair estate agent's fees a few years ago.


On another note, how can I stop notifications for this thread? I have already turned off "following" but it doesn't seem to have done the trick.

Nov 18, 2020 10:30 AM in response to Tracediggs

There is a two-step work around... send a photo to yourself and then when you open it up and it’s in the body of the email, go to the three dots next to the reply/reply all/forward and click on “Forward as attachment“ and then you can send it to yourself or anyone else. It is a ridiculous second step that we have to take now… Hopefully they will fix this and it will go back to sending as an attachment like it always did since I bought my first iPhone.

Nov 18, 2020 10:39 AM in response to Lavender4658

Sorry - doesn't work for me. It just attached the e-mail with the embedded images. I only found two ways worked for me. The first method I used was to accompany the pictures with a VERY short (1-2 second) video. This makes the photos also go as attachments. You then discard the video. Seems mad but it works. Secondly, I have three e-mail addresses. One is on a Microsoft Exchange Server, the second is standard g-mail and finally the iCloud address which I think everyone has?. Sending emails from my iPhone, using the first address, Outlook on my PC shows them in-line (embedded). Using the g-mail or the iCloud address, they are shown as attachments as was the case before iOS 14, when any sending address was used. So I have just changed the default e-mail sending address on my iPhone to g-mail. No idea why!! But problem seems to be solved. I do hope this is helpful.

Email photo as attachment, not embedded, in iOS 14

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