Apple health not picking up steps from Apple Watch

Since updating to ios 14 yesterday my Apple health isn’t picking up all the steps from my Apple Watch. The correct number of steps is logged in the Apple fitness app. I have tried all the usual checks and even unpaired the Watch this morning. But it’s still not accurate and it’s driving me mad. The move,exercise and stand are there. I am using and iPhone 8 and Apple Watch none cellular series 5. I presume this might be an ios14 glitch but not sure

thanks

iPhone 8, iOS 14

Posted on Sep 18, 2020 12:55 AM

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25 replies

Sep 19, 2020 6:52 AM in response to librarianonparade

Well that’s bizarre. Mine is still totally F’d based on my morning walk.

janhsmn Author

Level 1

25 points

Sep 19, 2020 6:56 AM in response to Nathan Ingraham

It’s peeing me off now, nearly a grands worth of kit that no longer works. Apple need to sort this asap

janhsmn Author

Level 1

25 points

Sep 19, 2020 9:41 AM in response to Nathan Ingraham

I tried both three times. Nothing worked. On chat with Apple now

Sep 20, 2020 10:24 AM in response to janhsmn

I’m guessing that this didn’t help since you didn’t say anything... but did Apple have anything helpful to say?

zita112

Level 1

4 points

Oct 3, 2020 11:20 PM in response to janhsmn

Same problem-is there a solution its driving me insane 😡

Kabes111

Level 1

4 points

Oct 7, 2020 10:09 PM in response to janhsmn

What update did they do to your watch? Mine says it is up to date and it is still not working. Thanks

filly206

Level 1

4 points

Oct 11, 2020 5:03 PM in response to janhsmn

Same problem. I didn’t take my phone along, just my watch, on my afternoon dog walk. Looks like Activity steps are right, Health app is missing 2k steps.

janhsmn Author

Level 1

25 points

Sep 18, 2020 6:58 AM in response to Nathan Ingraham

Yeah it seems to be an issue between the fitness app and appple health as the fitness app matches exactly to my watch. It’s got to be connected to ios 14. Just hope they can sort it as I am heavily tracing all activity etc at the minute

janhsmn Author

Level 1

25 points

Sep 19, 2020 5:40 AM in response to librarianonparade

Just noticed I had a modular face dial with quick access to music and weather. When I repaired the watch the links broke. I have tried to set up the face again but there’s hardly any options to add now 😢

Sep 19, 2020 9:39 AM in response to librarianonparade

I’ve been thinking about unpairing and repairing even though that’s a giant pain. Did you restore from a backup or set up as a new watch?

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Apple health not picking up steps from Apple Watch