HDMI-CEC is not working with Apple TV 4K

With my 4K Apple TV device HDMI plugged into my receiver, all CEC actions fail for all devices. I can plug in my older HD Apple TV and all is happy. Or removing the 4K device resolves the issue as well. I've just updated the 4K to tvOS 14 with same symptoms.


Anyone else experience this? I think the device itself has failed.



Cheers.

Apple TV 4K, tvOS 14

Posted on Sep 18, 2020 7:35 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2020 12:02 AM

I had the exact same problem with TvOS 14.2 however I have had this problem in the past and for me I solved it the same way I did last time. It seems to be some form of issue if the ATV gets automatically updated while the TV is in standby mode. The solution is to put the apple TV into standby mode then put the TV into standby and unplug the cable to the TV wait for 10 seconds put the cable back in then turn on the Apple TV then my Apple TV is able to control the TV both on and off again. Not sure how CEC works exactly maybe it sends its command capabilities or something on start up so when the TV is powered on the Apple TV gets information about the TV or something. So my suggestion try unplugging and plugging stuff in again until it works it did for me at least.

Similar questions

84 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HDMI-CEC is not working with Apple TV 4K

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.