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iOS 14: Wrong Caller ID on Incoming Call

Hi all, upon updating to iOS 14, the incoming call occasionally shows the wrong contact name.


For example, if Mr. A is calling via direct line, it will show Mr. B calling which is my last call via WhatsApp or LINE.


Anyone would be advise whether is this a bug issue? settings? or etc?


Thank You.

Posted on Sep 19, 2020 4:34 AM

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Nov 10, 2020 10:06 AM in response to fabrice133

Well did you try switching of the banner for the incoming call????... they introduced that with 14 and that is when the problem started.. as i said above i have not had the problem for several days after i did 2 things.. 1 was updating to 14.2 and second was to switch from settings->Phone->Incoming call -> switch from banner to full screen...


As i said, it stopped doing it after i did both... (but of course maybe it just paused doing it because some other things did not happen....


L.




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Nov 10, 2020 8:40 PM in response to fabrice133

Hi Dear,


it is very hard to simulate the issue and i not getting the issue while i try to replicate the issue to the apple consultant who called me for support after raising a case, but my bad luck after a hour i called one of my friend thru 3rd party call app (Botim) and the next call showed my previous contact number , i m trying to find the logic behind this , sometimes same combination brings me the issue and sometimes not.


one thing i have updated to 14.2 now it is stable so far past 2 days no problem occurred and caller id issues seems addressed.


i will not conclude anything as of now i will keep monitoring for the whole week , i will update this forum and eagerly waiting to share my results in a couple of days.

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Nov 10, 2020 8:42 PM in response to Osama Alayish

Hi Dear,


it is very hard to simulate the issue and i not getting the issue while i try to replicate the issue to the apple consultant who called me for support after raising a case, but my bad luck after a hour i called one of my friend thru 3rd party call app (Botim) and the next call showed my previous contact number , i m trying to find the logic behind this , sometimes same combination brings me the issue and sometimes not.


one thing i have updated to 14.2 now it is stable so far past 2 days no problem occurred and caller id issues seems addressed.


i will not conclude anything as of now i will keep monitoring for the whole week , i will update this forum and eagerly waiting to share my results in a couple of days.

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Nov 18, 2020 6:16 AM in response to irwin_wong

Hey Apple, how is this issue solved with someone replying that they're having the same issue? How about answering peoples questions and fixing your buggy software? I just bought a new iPhone 12 Pro and now I'm unsure of who is calling me because the last call from a Teams meeting is showing in the caller ID instead of who is actually calling me. I'm a software engineer so I know sometimes these things happen but this question was posted over a month ago with it showing resolved when it's clearly not.

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Nov 18, 2020 6:52 AM in response to sureshsivam2545

Yeah, not exactly. My phone is brand new and has 14.2 so it’s still an issue. I don’t use What’sApp but I do use Teams. Maybe there is a conflict between how these types of apps are using the call feature and something is caching in the caller ID. Just spitballing here

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Nov 18, 2020 7:09 AM in response to frankiehayward

Hi Dear ,


i too not using watsapp calls but i m using Teams since 6 months and only started facing this issue last month onwards after i suffered for more than 3 weeks i just installed 14.2 which actually works well for this issue , i updated to 14.2 8 days back and till now i m not facing this issue so surely 14.2 helps u on this.

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Nov 20, 2020 7:09 AM in response to irwin_wong

My caller ID just showed that my Grandmother was calling me from her nursing home via her Alexa device. That means I drop everything as it is usually an emergency.


Actually it was a company calling me about a routine survey after using their services. Really could not be more wrong. How is it possible to muddle the two and honestly what is the use of a phone that can't tell who is calling and worse just makes stuff up?

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Nov 20, 2020 8:39 AM in response to KW.77

Exactly bro i too got a call early morning 3 am from office but it actually showed my mom name and 2 days back my mom told me that granny was sick and after the call i really felt tensed and shocked during 3am call but it is actually from my office that moment i literally died , actually a bug in ios which made me mentally ill and affected me personally a lot

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Nov 20, 2020 8:45 AM in response to sureshsivam2545

try following.. (it stoppen when i updated from 14.1 to 14.2 and wheni changed this setting)

settings->Phone->Incoming call -> switch from banner to full screen...


it was the banner setting in 14.0 when it started...

i dont know what i did tomakeit stop, but at least it stopped un this setting AND update to 14.2 are the only 2 things i changed.

Luc

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Jan 12, 2021 6:38 AM in response to irwin_wong

I bought new IPhone 12 Pro, sister got pro max She has my name in her contacts as always but when I call or text her I come up Christine Fronk......... ?...she doesn’t even know a Person with this name. Have IOS 14.3. Good thing she knows it’s me!

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iOS 14: Wrong Caller ID on Incoming Call

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