Hi all, upon updating to iOS 14, the incoming call occasionally shows the wrong contact name.
For example, if Mr. A is calling via direct line, it will show Mr. B calling which is my last call via WhatsApp or LINE.
Anyone would be advise whether is this a bug issue? settings? or etc?
Thank You.
iOS 14 has a major bug Every time you would get a call, the Caller ID on the screen (before you answer the call) shows the WRONG caller name. However, on the recent calls list, you can see the real name of the caller.
The wrong called caller ID appears updating to iOS 14. It usually happens if you are using multiple phone calling apps such as Whatsapp, Line, Skype, etc.
If you have a phone With Face ID:
If you have an iPhone with a home button
Update to iOS 14.0.1
Apple launched iOS 14.0.1 few days after the launch of iOS 14. Follow the below steps to update your iPhone to the latest version.
Reset your network settings
If nothing works, please reset your network settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Please let me know in comments if either of the solution worked for you.
[Link Edited by Moderator]
iOS 14 has a major bug Every time you would get a call, the Caller ID on the screen (before you answer the call) shows the WRONG caller name. However, on the recent calls list, you can see the real name of the caller.
The wrong called caller ID appears updating to iOS 14. It usually happens if you are using multiple phone calling apps such as Whatsapp, Line, Skype, etc.
If you have a phone With Face ID:
If you have an iPhone with a home button
Update to iOS 14.0.1
Apple launched iOS 14.0.1 few days after the launch of iOS 14. Follow the below steps to update your iPhone to the latest version.
Reset your network settings
If nothing works, please reset your network settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Please let me know in comments if either of the solution worked for you.
[Link Edited by Moderator]
Mine issue is resolved. I talked to Apple Customer Care and they asked me to do force reset/hard reset. Go to settings>general>reset>reset all content and setting.
WARNING: before hard reset please remember to backup up your data either on icloud, google drive, or anywhere you want. But do have a backup.
Restarting the phone should fix it temporarily—>Restart your iPhone - Apple Support. WhatsApp support says it is a bug in the WhatsApp app, and it occurs after using WhatsApp. But I’ve seen reports that linked it to other messaging apps.
I haven’t seen any reports from anyone who doesn’t use any messaging apps.
Update to 14.1. Restarting your phone fixes it temporarily, until you get a call on a messaging app such as WhatsApp.
try updating to 14.1 NOT 14.01
worked for me
Have you updated to iOS 14.3? It was fixed in 14.2.1.
I talked with Apple Support today. They believe this is a software glitch on my phone so they recommend me to do a FACTORY RESET following this instructions:
https://support.apple.com/en-us/HT201252
If this does not solve the issue, they want me to service the phone.
I don't think this is going to fix it but I will give it a shoot.
Ok, as I wrote earlier it happened again with zoom this time, but as i had to go to the applestore anyway, (my iphone speaker had a major problem) i asked the technician what he thought it might be. Listening to my description he thinks its a software bug. The only explanation he has (as it only touches us - meaning a handfull of people) is that it would be a time setting problem. ATTENTION: he did not say IT IS but he said it could be!!!... And it would only appear if a certain number of circumstances come together..
When he looked at my settings, and ran the diagnosis program, it said: wrong timezone! (but only in diagnose mode - whatever that is)
As a matter of fact i could not set the timezone on automatic, because my location services are disabled (i do not want them)
as i set the clock manually, it could be (i said could) that i am a few seconds early or late compared to the network timestamp.. and so when it first shows the caller id, it would take the one that is closer to the networktime so that could be the last one that i spoke with.
What i am going to try... is set the time to automatic, activate the location services so it can set the timezone automatically, reboot the iphone and see what happens..
He also told me that there is a major apple event in the next days, and usually shortly after, they release a new version. So he suggested to also wait for that release.
If nothing works he told me to do a factory reset, to then reinstall the ios with itunes and NOT to use the total backup., but just the contacts from icloud. all the rest would have to be freshly installed. (because the backup could reinstall the bug)
So that's my 10 cents.
I will definetely wait for the update.
Luc
I still think it is a time problem... (ok it shouldnt happen so its a bug) but since i did what the guý a the apple store told me to do.. it is gone (could be a coincidence) i set the time on automatic and activated the tracking services (that i had on off) and then activated the automatic timezone... i then rebooted the phone and it didnt occur since.
He thinks the bug occurs when your phone time is not the same as the network time.. so it takes the callerid that is closest.. and that would be the last caller.
but hey.. maybe it stopped hapening on my phone as a coincidence.. i do hope they will fix the bug, because i want to turn the tracking services off again.
Luc
Latest update from my side. I thought I solved the issue via the Apple support but I did not, unfortunately the origin of the issue was not clear. Now, after many test I carried out, I think the issue is that after a whatsapp call or a skype call (to me it happens with skype) when someone calls you again, the iphone shows the caller ID of the last person you called on Whatsapp or Skype.
If you "kill" the app in the background immediately, then the problem looks gone. I called myself from another phone and funny was that on my apple watch it was showing me the right ID caller, while on the iphone it was showing me the last person I called on Skype. When i killed the skype app then I got the right caller ID. So, mine is not a fix, just a work around :(
Anyone with any update on this would be appreciated.
i had the same problem. What you do is download the new iOS 14.0.1 which fixes bugs
guys try turning off and on your ‘show my caller id’ it worked for me.
settings>phone>show my caller id
My issue seems to have been resolved. All it took was restarting the phone
It’s been 4 days for me without the issue after I disable / enable MY CALLER ID under Phone as someone here suggested.
It resolved for me after upgrading to the most recent patch of 14.1(18A8395).
iOS 14: Wrong Caller ID on Incoming Call
