iOS 14: Wrong Caller ID on Incoming Call

I am still on public beta version and submitted the issue to the feedbackup app, not sure whether it works. found an article reporting this error: https://www.5kplayer.com/iphone-manager/ios-14-issues.htm and it warns not to downgrade to ios 13. guess we have to wait for ios14.xx

This happens to me but with Facebook Messenger video calls. Whenever someone calls me it will show up as the last person I spoke to via messenger video. I completely restored my phone (erased and set up as new), and this still happens. It is a software problem with iOS 14.

Yes, a big problem for me too - the previous owner of the number name is being displayed. As a result, I am talking to AT&T advanced technical support about this "fundamentally significant" issue. Same problem here but I own and have access to both numbers for testing and diagnosis purposes. ISSUE DESCRIPTION: My iPhone 11 Pro is displaying INCORRECT caller ID NAME (i.e. correct phone number but previous phone number OWNER'S NAME) when I dial it from my AT&T home landline number (landline connected to new AT&T router and ATT fiber connection). At the same time, other landline numbers that I call from AT&T home landline number, display MY CORRECT name and number. I am in discussions with AT&T about this issue. AT&T is stumped but good people are attempting to figure this out too. I will report back when any party finds the problem. Unsupported theories that I have as to the possible sources of the problem: 1) old cached CNAM caller ID that my mobile carrier (T-MOBILE) has not updated on a timely basis (apparently caller ID data is provided by the carrier of the phone displaying the number) 2) some incorrect caller ID second level data or 3) some new part of the new FCC system to combat Robocalls related to updating "STIR/SHAKEN caller ID authentication framework in the IP portions of their networks."

This is also happening to me. It only begun happening since installing iOS14 last week. Apple please fix this ASAP. It’s very inconvenient to have incoming calls being mis-identified as other callers.

Same problem, but I am using Viber instead WhatsApp, but basically I have same problem every now and then. When someone calls me over line I get ID of a last person I've talked on Viber.

It's not just annoying. It's really problematic, because I answered the phone to wrong person. Someone I don't want to deal with. And that's pretty bad for experience. Is there any fix for this already?

Mine issue is resolved. I talked to Apple Customer Care and they asked me to do force reset/hard reset. Go to settings>general>reset>reset all content and setting.

WARNING: before hard reset please remember to backup up your data either on icloud, google drive, or anywhere you want. But do have a backup.

It is so horrible. My girlfriend called me up, we talked and the call ended over WhatsApp.

Then my lady boss called, and the screen displayed my girlfriend calling.

I greeted her the wrong way and it was very hard explaining the case of mistaken identity.

Restarting the phone helps in my case but the problem reappears a couple of hours/days later. Last time took 2 days to reappear and I embarrass myself while greeting a friend who end up being a customer :(

Prashant_Vikram wrote:

Guess what....a simple phone restart fixed this issue for me. You should also try !!

Guess what? If you read the thread you posted to you will see that this is a temporary fix, and the problem returns after a period of time.

Even I am facing same issue. I am using dual sim iPhone in which one sim is international. When I get call caller Id shows wrong caller. I end up with receiving false international call. And amount is deducted for receiving incoming international call. It’s so annoying.

This thing is pretty random to me, but, I tried the proposed solution to DISABLE / RE-ENABLE show my caller ID (which makes no sense to me) and I have not experienced the issue in 2 days now. I will continue monitoring and report back here :)

A few days ago I was having an agitated conversation with my parents over the phone. I was running errands for them as they are 70+ and yet again they had given me incorrect information, even though I’ve kept asking them to check and double check the info they give me. So I wasn’t cool as a cucumber when I a few moments after received another check call and the display said my dear parents were calling me back again. “What now?” I thought just I answered. Low and behold, if it wasn’t a very important business call I had been waiting - and done a whole lot of prepping for. And now I must say I botched it as my tone was something less than polite when I answered the phone.

thanks apple. Where can I send you my invoice for the income you cost me on the count of this bug?

ps. I haven’t been keeping track, but it seems to me that this issue has been around longer than since late September. ds.

Facing this issue now all time.

I am getting confused in between in my office work/calls.

Now I am identifying the caller by their voice, as the name is getting updated after disconnecting the call.

Do we have any work around? or fix update

Well i thought it had been fixed because it didnt occur for several days..

this morning i had a zoom meeting with my office.. and suddenly 15 minutes after the meeting was over, someone called over the phone line and.... guess what: caller ID was "Zoom" and this person was NOT in the zoom meeting i had before..

this is very strange.

Yes i did a reset, not back to factory setting, but all other setting, i did a hard boot (up-downbuttons etc..)

i cannot reset to factory because i have a rca token app, and as i am in home office i would not be able to connect to my company network without the token.

but you can imagine i am really ****** off..

Luc

Ok, as I wrote earlier it happened again with zoom this time, but as i had to go to the applestore anyway, (my iphone speaker had a major problem) i asked the technician what he thought it might be. Listening to my description he thinks its a software bug. The only explanation he has (as it only touches us - meaning a handfull of people) is that it would be a time setting problem. ATTENTION: he did not say IT IS but he said it could be!!!... And it would only appear if a certain number of circumstances come together..

When he looked at my settings, and ran the diagnosis program, it said: wrong timezone! (but only in diagnose mode - whatever that is)

As a matter of fact i could not set the timezone on automatic, because my location services are disabled (i do not want them)

as i set the clock manually, it could be (i said could) that i am a few seconds early or late compared to the network timestamp.. and so when it first shows the caller id, it would take the one that is closer to the networktime so that could be the last one that i spoke with.

What i am going to try... is set the time to automatic, activate the location services so it can set the timezone automatically, reboot the iphone and see what happens..

He also told me that there is a major apple event in the next days, and usually shortly after, they release a new version. So he suggested to also wait for that release.

If nothing works he told me to do a factory reset, to then reinstall the ios with itunes and NOT to use the total backup., but just the contacts from icloud. all the rest would have to be freshly installed. (because the backup could reinstall the bug)

So that's my 10 cents.

I will definetely wait for the update.

Luc