iOS 14: Wrong Caller ID on Incoming Call

Hi all, upon updating to iOS 14, the incoming call occasionally shows the wrong contact name.


For example, if Mr. A is calling via direct line, it will show Mr. B calling which is my last call via WhatsApp or LINE.


Anyone would be advise whether is this a bug issue? settings? or etc?


Thank You.

Posted on Sep 19, 2020 4:34 AM

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Question marked as Top-ranking reply

Posted on Oct 15, 2020 12:44 PM

iOS 14 has a major bug Every time you would get a call, the Caller ID on the screen (before you answer the call) shows the WRONG caller name. However, on the recent calls list, you can see the real name of the caller.

The wrong called caller ID appears updating to iOS 14. It usually happens if you are using multiple phone calling apps such as Whatsapp, Line, Skype, etc.

Restart your phone

If you have a phone With Face ID:

  • Press and hold either volume button and the side button until the power off slider appears.
  • Drag the slider, then wait 30 seconds for your device to turn off.
  • To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

If you have an iPhone with a home button

  • Press and hold the side button until the power off slider appears.
  • Drag the slider, then wait 30 seconds for your device to turn off.
  • To turn your device back on, press and hold the side button until you see the Apple logo.

Update to iOS 14.0.1

Apple launched iOS 14.0.1 few days after the launch of iOS 14. Follow the below steps to update your iPhone to the latest version.

  1. Plug your device into power and connect to the Internet with Wi-Fi.
  2. Go to Settings > General, then tap Software Update.
  3. Tap Download and Install. 

Reset your network settings

If nothing works, please reset your network settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

  • Go to Settings
  • Tap on General
  • Click on Reset
  • Select Reset Network Settings.

Please let me know in comments if either of the solution worked for you.




[Link Edited by Moderator]

262 replies

Nov 10, 2020 9:56 AM in response to Lawrence Finch

Doesn’t look like it did for me and now I had to restart the phone for my pods to work. But the issue I have is that it’s showing names and not numbers for contacts that aren’t stored. This isn’t right. I never asked to see names and I’ve become accustomed to knowing numbers believe it or not. So when the caller id populates random names it affects me badly. Any solution would be helpful.


thanks

Nov 10, 2020 10:06 AM in response to fabrice133

Well did you try switching of the banner for the incoming call????... they introduced that with 14 and that is when the problem started.. as i said above i have not had the problem for several days after i did 2 things.. 1 was updating to 14.2 and second was to switch from settings->Phone->Incoming call -> switch from banner to full screen...


As i said, it stopped doing it after i did both... (but of course maybe it just paused doing it because some other things did not happen....


L.




Nov 20, 2020 8:39 AM in response to KW.77

Exactly bro i too got a call early morning 3 am from office but it actually showed my mom name and 2 days back my mom told me that granny was sick and after the call i really felt tensed and shocked during 3am call but it is actually from my office that moment i literally died , actually a bug in ios which made me mentally ill and affected me personally a lot

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iOS 14: Wrong Caller ID on Incoming Call

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