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Level 1

33 points

The camera cable is also affected by Flexgate

I have a MBP 13'' 2016 touch bar.

The camera doesn't work, because the camera cable is broken.

The camera cable is the mirror image of the backlight cable, and subject to the same design flaw referred to by many as Flexgate.

Since the Apple service program only applies if there is a stagelight effect, I am not eligible for a free replacement.

Having troubles with the butterfly keyboard as well but that's another story.

2000 USD for a computer with product defects...

(If you are having the same problem, you can verify this by checking System Information -> camera -> “no camera devices detected”. To really nail down the diagnosis you can use a pentalobe screwdriver and take a look inside.)

MacBook Pro with Touch Bar

Posted on Sep 19, 2020 4:53 AM

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blekksprut Author

Level 1

33 points

Posted on Nov 25, 2020 2:55 PM

Hi DonGringo,

Yes, Apple covers Flexgate issues if the backlight cable is broken,

with this Apple Service Program: https://support.apple.com/13-inch-macbook-pro-display-backlight-service

It is only valid until the end of 2020, I think.

But if it's the other cable, the camera cable, then unfortunately no, even though the underlying cause is the same.

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23 replies

blekksprut Author

Level 1

33 points

Nov 10, 2020 7:30 AM in response to M_a_c_i

Hi!

yes, I completely agree with you.

Apple was the last manufacturer I would expect to produce a laptop with such product defects.

All the best,

Nov 22, 2020 4:47 AM in response to blekksprut

I can confirm i also have this issue. This is seriously disappointing for the price point of this product. Has there been any commitment from Apple to do anything on Flexgate or indeed this?

blekksprut Author

Level 1

33 points

Dec 2, 2020 11:19 AM in response to ColinY

yes, an external webcam does the trick 🙂👍

All the best

GianMaui

Level 1

8 points

Dec 2, 2020 3:11 PM in response to blekksprut

Me too, I didn't expect it from Apple. I am shocked, such an expensive device. I chose MacBook for its reliability, instead it is like a PC with a better design.

GianMaui

Level 1

8 points

Dec 2, 2020 3:18 PM in response to blekksprut

I'm shocked. Quality problem not recognized. And now I understand why there's a MacBook Pro 13 Display Backlight Service Program. But not for camera cable even if the problem is specular. I'm angry.

GianMaui

Level 1

8 points

Dec 2, 2020 3:19 PM in response to blekksprut

Me too!

Dec 3, 2020 6:35 AM in response to blekksprut

We didn’t buy a MacBook Pro because we wanted a clunky webcam mounted onto it.

blekksprut Author

Level 1

33 points

Dec 3, 2020 9:45 AM in response to King Bombo

Agree!

The camera cable is also affected by Flexgate