Why is 1TB of storage being used for health app?
Why does it say that my health app is taking up 1TB of storage? Is this a bug for iOS 14?
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Why does it say that my health app is taking up 1TB of storage? Is this a bug for iOS 14?
Hi all,
I have the exact same problem. I've spent 1 hour and 10 minutes on the phone with 3 different Apple support people today - the last person I spoke to was from the Health team (apparently) and even he was stumped at first. For context, my phone is an iPhone 11 Pro 256GB, of which, I've used 71.7GB of data, however, my Health app is 1.61TB. The bar is completely coloured in red like the OP. Following investigation, the Apple representative told me that the engineers are aware of this and I should keep a look out for an update. I asked what I should do in the meantime in regards to backing up my iPhone (as neither the Cloud or my Mac are capable, as they both think I have too much data) and his response was that there was nothing else he could do. I get that this isn't his fault, and I know he doesn't have a magic wand, but this is frustrating to the extreme. What's even worse is there are posts about this back in Mar-20 if you Google it, so either this is an ongoing issue (meaning resolution will not be quick) or it's an issue that has been resolved in the past but has cropped up again (perhaps due to IOS 14). I'm hoping for the latter, as in theory the engineers will know how to fix this if they've done it before.
I don't know for definite, but I'd assume the more people that phone up, then the higher priority this will receive, as such, any one who hasn't called yet might consider phoning up Apple and logging this. If you do, be careful of the 1st line team, as the lady I spoke to was just trying to sell me additional storage space on the Cloud... I had to insist that I had over 600GB of my 1TB drive spare on my Mac, and that there was no way my phone could take up this much room!
have you tried to update to 14.1?
I typically back up my phone before updating. Since this bug is not allowing me to back up my phone, I don’t believe it’s safe to update.
Any responses from Apple?
You would have to ask Apple, who won’t respond in this user-to-user forum. Use the Contact Support link at the top of this page to discuss the problem with Apple.
I haven't asked: "Hey Apple, you have any solutions?", I asked the question to the community, maybe there are somebody who spoke to Apple and found a solution, or someone solved it
I already asked Apple, I think you don't get my point.
are you able to download apps?
Yes - no problems besides backing up
I actually found an e-mail support link in icloud spport, but the person responded me said i wrote the e mail to the wrong department, and said me to email the right one, which i cannot find.
My health app has 67.21 PB
Any solution's yet??? APPLE WE NEED A SOLUTION
Nope- After the 10 Nov event they will focus on this hopefully
Would backing up my phone to my external hard drive work?
Wow - Petabytes.
You are either incredibly healthy or very very unhealthy.
:D
brandont214 wrote:
Any solution's yet??? APPLE WE NEED A SOLUTION
Apple is not here in this user-to-user forum. Use the Contact Support link at the top of this page to get assistance from Apple.
Why is 1TB of storage being used for health app?