iOS 14: No longer charging

After upgrading to iOS 14 on my iPhone XS Max, everything seemed to be okay at first, but then tonight the phone decided it had had just about enough of that whole "charging" business. Tried it on multiple devices, across multiple different cables, including plugged into the wall. Tried hard reset. Tried it while the phone was powered off; in doing this, upon plugging in the cable, the phone powers on, so it clearly *recognizes* the cable plugged into it. No indication of even trying to charge, no chime, no green battery, nothing. As a result, it won't show up in iTunes, so I can't make a backup and restore the system to any previous state. Everything else seems to be functioning as it should.


All I can think is, since the unit clearly recognizes cables plugged into it and so the connector is probably functioning, that this is a software issue with iOS. Any thoughts on things to try?

iPhone XS Max

Posted on Sep 20, 2020 1:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2021 9:22 PM

I’m having this problem right now on my 7 Plus. This has happened to me about 13 times already. What I’ve noticed is that whenever my phone is processing too much like Twitter, discord, YouTube, and some games. It’ll not charge. What I’ve started to do is put my phone on airplane mode, delete all notifications, and close all applications, shut it down then turn it back on, and then I connect to power. It’ll then take a second but it’ll start charging. Definitely a software issue.

185 replies

Sep 22, 2020 6:36 PM in response to Baphijmm

I have exactly the same problem! I updated my iPhone X last night, went to bed and left it on charge on Belkin wireless charger and this morning was at 10%. I thought I did not place it correctly so I plugged it in my PC and whilst I was on a phonecall I noticed it was at 4% and 3% when finished. I carried on a bit longer on charge but it kept dropping. I decided to hard switch off as that might've solved the problem and guess what - it would not switch on. Icon showing that is charging shows up but battery level never increase. Tried all sorts, wall plug (original of course), computer, wireless charger. Oh dear...

Sep 22, 2020 7:36 PM in response to Erroll

Done, thanks Steve. I have also spoken to customer support (online chat) and the only option they had available to me is to book an apointment at an Apple store. The earliest they have available is Sunday 27th @ 15:20. I had to take it. If they cannot repair they should be replacing it. That's what Microsoft did with a Microsoft Surface Pro 4 which I had for over a year and apparently there was something wrong with the screens - manufacturing defect. In a week I had a brand new one sent to me. Didn't have to go to any stores, a video recording the problem was enough and just posted it with a prepaid label they provided. I litterally did not spend a penny. Doubpt this will happen with Apple though.

Sep 23, 2020 2:57 PM in response to Baphijmm

Quick update with more data:


Attempted a complete re-install from the ground up, in the hope that this is a problem with the download of iOS 14; as the USB doesn't work, the only way to do this is to "Erase all data". Which, based on what I saw, doesn't actually re-download and re-install the operating system. Is there a means to re-download and re-install the operating system directly onto the phone itself? If not, that's a pretty big blind spot, as right now I am pretty dang convinced the problem that a lot of folks are having is that iOS didn't download correctly, and was missing a bit here or there. That would explain the various disparate nature of these failures across the board.


Unfortunately, as this did not re-download the OS, it didn't solve the problem. One thing I did note, however, is that while the USB is plugged in, the phone recognizes it to the point that it actually disables its own wireless charging. So, again, the hardware is functional; it *must* be a software failure.


To answer Jfs767's question: This is an unmodified iPhone, that might as well be straight out of the box. No battery replacement, no connector replacement, not even a trip to the Genius Bar.

Sep 23, 2020 3:09 PM in response to Baphijmm

Hi Baphijmm,


Try this and report back:


Make sure your iPhone it's backed up both via iTunes & iCloud for ease.


  1. Download the correct IPSW (iOS version) for your iPhone from https://ipsw.me/ and place somewhere convinient.
  2. Open iTunes & plug in your iPhone.
  3. Click on your device and go to Summary.
  4. Hold Shift key on your keyboard and click on Restore iPhone.
  5. Find the IPSW which you downloaded earlier and start your restore.


Let us know how this goes.


Ps your iPhone at least it's still on! :)


Edit: Sorry I just realised that your USB doesn't work!


Try putting your iPhone in recovery mode:


  1. Press and quickly release Volume Up followed by Volume Down buttons and then press and hold Power Button.
  2. If computer/iTunes sees it follow steps 1 to 5 as mentioned above.

Sep 25, 2020 1:28 PM in response to Baphijmm

Check my last post here:

https://discussions.apple.com/thread/251804766?answerId=253527075022#253527075022


I disassembled my iPhone (I am an engineer).


I checked the voltage level of my battery. It is 3.3 Volts. This voltage level means the battery is just empty. It was discharged to zero. But the iPhone is not able to charge it anymore. I tried a new original battery. And it works.


 


Summary


So, because of the charging problems after update of the iPhone to new iOS the battery was discharged to zero and the iphone was not able to charge it to an appropriate level.


  1. I want to check my old battery further if it is damaged or not.
  2. I want to check my new battery if it works properly to get this battery to zero and then charge it again to

the 100%.

Sep 25, 2020 1:40 PM in response to Baphijmm

I wish I could change at least the title of my post. At this point, the problem isn't charging; it charges just fine on a wireless charger. The problem I'm having is that the USB handling is just gone. It'd be nice if Apple had a series of tests I could do here that would confirm whether the problem is actually a problem with the Lightning port (which I don't believe, but might be) or with the OS. But then, that'd mean they'd have to admit they made a mistake with their latest OS release, which, they didn't want to admit that even in the beta testing phase, when a huge chunk of people were like, "My charging disappeared" or "My USB disappeared".


I mean seriously. At this point, if I could revert the phone to 13.7, I absolutely would. This is torturous.

Sep 26, 2020 2:19 PM in response to jacofrompretoria

You know what? You might have actually given me the final piece of the puzzle here.


We already know the iOS 14 upgrade causes an *immense* initial draw on the battery, something that was easily the number-one complaint about the upgrade itself. Between running update processes in the background and forcing updates in the foreground, the power draw was much larger than I believe any other iOS release.


It's entirely likely that the folks at Apple anticipated this, and decided to include code to reduce power draw by other, "less necessary" elements, including but not limited to the wireless charging, USB, and camera / flash LED, in order to make the transition to iOS 14 seem like less of a problem and more overall successful. ****, I might even say that it was their intent to have the code then restore that functionality once the initial power draw boost was over. However, it would appear that someone forgot to include that, because a large number of people are still without. They fixed the camera / LED item because for many, that destroyed half the functionality of the phone, but these other issues have been largely ignored because "you can work around that".


In radio, there's a well-known thing called the reciprocity theorem, that states that an antenna's receiving characteristics are equivalent to its transmitting characteristics. The wireless charging on the iPhone is an inductive charge, but that's still a form of antenna: If power is reduced to the receiving antenna, its ability to receive is subsequently also reduced. That would explain what you're seeing, that the induction charging only works if you remove the back plate.


Similarly, USB is a signal transmitted down a wire. If the phone's USB receiver has reduced power, its ability to see that signal is also summarily reduced. So, while the phone sees the signal well enough when it's off to power itself back on, it doesn't see the signal well enough to actually consider it a proper USB connection.


I think we're getting somewhere here. I sincerely hope Apple's engineers read this, but I know it's called the "Community Forums" for a reason. :V

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 14: No longer charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.