IPAD Emoji Keyboard closes after clicking 1 Emoji

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Level 1

11 points

IPAD Emoji Keyboard closes after clicking 1 Emoji

The Emoji keyboard/window on my IPAD closes after clicking one Emoji. It did not do this prior to IPAD IOS14. This happens when I am using the Apple Bluetooth keyboard. It does NOT do this if I use the onscreen keyboard. It is time consuming to keep opening the keyboard window to use more than one Emoji. And, Why does the Emoji Keyboard display as a small window, when using the Magic Keyboard? This requires a lot of scrolling to get to the desired Emoji. If I use the onscreen keyboard, the Emojis display across the entire bottom 1/3 of my IPAD. If I so not use the onscreen keyboard, the Emojis display in a little window...

iPad Pro, iPadOS 14

Posted on Sep 20, 2020 8:39 AM

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Answer 1

KMB_12

Community Specialist

Sep 24, 2020 6:15 PM in response to Ipad_In_PA

Hello and welcome to Apple Support Communities Ipad_In_PA,

We see that you're having an issue with the emoji keyboard on after updating the software on your iPad. We'd be happy to look into this with you.

If you're using a Smart Keyboard or Magic Keyboard, disconnect it from your iPad, restart the iPad, then reconnect the keyboard and test.

Use your Smart Keyboard Folio or Smart Keyboard with your iPad

Set up and use Magic Keyboard for iPad

If the issue remains, respond back with a little more information. Does this happen when using a specific app or apps?

We look forward to hearing back from you.

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Answer 2

lpaley

Level 1

13 points

Sep 26, 2020 8:59 PM in response to lpaley

Sorry...problem started after the iPadOS 14 update....

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Answer 3

Ipad_In_PA Author

Level 1

11 points

Sep 25, 2020 1:00 PM in response to KMB_12

Thanks for the suggestion, I am using the Smart Keyboard Folio. I disconnected it, restarted, then reconnected, but the problem still exists. The problem happens any time I am trying to use emojis from the Smart Keyboard Folio (in messages, while responding to this message in safari, and in email...etc). Prior to the IOS update, the emoji keyboard functioned the same way, whether I was using the on screen keyboard or the Smart Keyboard folio (1st pic - emoji keyboard displayed across bottom 1/3rd of screen, and stayed there until I closed it, I could tap multiple emojis). Now, with the Smart Keyboard, a small emoji keyboard window appears, and after tapping an emoji, the emoji keyboard disappears (2nd pic). I have to re-open the emoji keyboard to send more than 1 emoji. Thanks for your help!

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Answer 4

KMB_12

Community Specialist

Sep 25, 2020 1:59 PM in response to Ipad_In_PA

Hello Ipad_In_PA,

Thanks for the screenshots. At this point we suggest that you reach out to Apple Support to look into this further.

Get Support

Thank you for using Apple Support Communities.

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Answer 5

Srivastc

Level 1

13 points

Sep 25, 2020 4:48 PM in response to KMB_12

I have the same problem since upgrading to IOS14 and following. A bug it seems. Please help!

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Answer 6

lpaley

Level 1

13 points

Sep 26, 2020 8:44 PM in response to KMB_12

Detaching from Magic Keyboard, powering iPad on/off, reattaching did not resolve the issues. Happens in all apps and started altering the iPadOS 14 update.

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IPAD Emoji Keyboard closes after clicking 1 Emoji

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