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User profile for user: roncor
roncor Author
User level: Level 1
8 points

iphone 8 plus wotks but has a darken screen

i have an iPhone 8, 2 years old, and today the screen lost most of the backlight. You can just see items On the screen through the gloom! Tried a hard reboot - no go, plugged it in to the charger (even though the battery had 90% charge from an overnight charge) and the backlight showed up again. Took it off the charger and it retained the backlight for a short time then did the same thing. Any idea if the cause and possible solutions for this please?

iPhone 8 Plus

Posted on Sep 20, 2020 10:30 PM

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User profile for user: sterling r
sterling r
User level: Community Specialist

Posted on Sep 25, 2020 6:15 PM

Hey there, roncor.


Welcome to the Apple Support Communities! Thanks for posting about not being able to view the screen on your iPhone in some instances. We'd be glad to see what we can do to help you out.


Let's see if we can get to the bottom of why this is happening. Does this behavior happen all the time, or is it limited to certain times of day or some other potential contributing factor? Let's check to makes sure that items that could potentially adjust the brightness on your iPhone are all set up properly. Check out Adjust the brightness on your iPhone, iPad, or iPod touch to run through those one at a time, and let us know if they help make a difference.


Take care.

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User profile for user: sterling r
sterling r
User level: Community Specialist

Sep 25, 2020 6:15 PM in response to roncor

Hey there, roncor.


Welcome to the Apple Support Communities! Thanks for posting about not being able to view the screen on your iPhone in some instances. We'd be glad to see what we can do to help you out.


Let's see if we can get to the bottom of why this is happening. Does this behavior happen all the time, or is it limited to certain times of day or some other potential contributing factor? Let's check to makes sure that items that could potentially adjust the brightness on your iPhone are all set up properly. Check out Adjust the brightness on your iPhone, iPad, or iPod touch to run through those one at a time, and let us know if they help make a difference.


Take care.

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iphone 8 plus wotks but has a darken screen

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