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iOS 14 ruined Photo Transferring (Windows 10)

I am an iPhone user for 10 years. I have been moving my photos from my iphone to pc with same "transfer images and photos" windows' function. But not anymore, after iOS, my photos are locked for every way I try to access them. My iPhone connects normally, I can see the DCIM folder and everything inside. But, the photos have no thumbnails and if I try to show or copy something I get "file is locked" or "no privileges" depending on the software I try to use (windows explorer's copy-paste or windows photos). Specifically as soon as the iPhone connects, I can see the images and thumbnails for 10-15 seconds and then, boom, everythin is locked. I backed up everything before iOS 14 installation so I can assure it happens after it. We have two iphones , 11 Pro Max and 11 and the same happens to both in two different PCs. I also tried to rollback the iPhone 11.It worked normally and it didnt work after iOS 14 reinstallation. Anyone else with the same problem?

iPhone 11 Pro Max, iOS 14

Posted on Sep 21, 2020 4:39 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 4, 2020 7:16 AM

I spent FOUR HOURS on the phone with Apple tech support regarding this issue, about two weeks ago. I have an iPhone 11 with the latest iOS update. I did everything he suggested. In the end, he gave up and admitted that there is no actual fix or workaround at this time. The things tried:


All the basics - cables, USB ports, drivers, etc.

Updating my version of Windows on 3 different machines.

Rebooting the phone and PC at the same time while connected.

Changing photo settings, file types, iCloud settings, and so on.

Installing the latest version of iTunes on all 3 machines.

...and several other things.


My issue is the same as listed by others. Windows Photo will occasionally see the phone via usb, and may transfer up to 3 random pictures, but then errors out. This is after several YEARS of successfully transferring photos in this way. The ONLY change was the iOS 14 update. If I take photos on my old iPhone 6Plus, running iOS 11-ish, it still works like a champ - Every. Single. Time.


Of course, iTunes is useless for photos: you can upload them from the PC to the phone, but not from the phone to the PC. I didn’t even know this until the support guy told me.


The tech support guy’s admission was very concerning - Apple knows it’s an issue and has no intention of fixing it. Considering that I use my phone for taking tons of pictures at work that have to be transferred to my work PC, this is a huge deal for me. For the first time ever, I’m considering a switch to Android - which I hate - but if Apple is going so far as to lock down even photos, then I guess I’m done.


This is almost as disappointing to me as all the canned responses on using Windows Photo and downloading photos from iCloud and checking your USB port and cable and so on. Linking/copying this same thing over and over does not fix the issue. It just shows that you’re not paying attention to the problem.




Similar questions

52 replies

Dec 22, 2020 12:29 PM in response to Drewdyman

Exactly same as me. Even tried using the Apple version of iTunes rather than from the Microsoft store, the 32 bit version, etc. So in the end I just grabbed this software called CopyTrans (paid for it) and so happy with it. Can copy from my phone or the iTunes backups (which is the only way to go back and select which backup you want to choose from I guess as iTunes now only restores from the latest. I think it is despicable that Apple are doing this (not fixing the problem that is) and obviously because they want to get people to pay for their cloud storage. I almost switched to Samsung before and still use that phone from time to time (on another countries SIM). So, I guess I'll practice up finally wean myself off this crappy iphone system.

Jan 21, 2021 2:42 PM in response to kosmas0

I have this same problem, but it started not with an upgrade to IOS 14, but an upgrade from an iPhone8 with IOS14 to iPhone12Pro with IOS14.


Wonderful camera ... except I now can't get the pix off of it. I can see and transfer the older pictures (that were restored from the backup), but I can see or transfer new pictures from the PC

Jan 28, 2021 10:49 AM in response to Snn5

Great tip, thank you! I've been as frustrated as everyone regarding photo handling from my iPhone 11 to Windows 10 PC and your tip is better than using Windows photo app import tool. I keep forgetting to tell Windows which folder to import photos to and now that's OBE. However, photos I edit in iPhone import with a gray bar at the bottom of the photo, even when using your method.

Mar 10, 2021 7:48 AM in response to zeuqramjj200

zeuqramjj200 wrote:

That’s how they get you to buy the monthly storage fee,

Horsepucky. There is no iOS function that requires iCloud. And there is no function that any reasonable person would want to do that can’t be done without it.


It’s so sad that there are people who can afford a $1,000 phone and $50-$100+ a month for wireless service, but can’t afford 99¢ a month for incredibly useful storage that will save their bacon one day when they drop or lose their phone.

Mar 13, 2021 1:24 PM in response to Lawrence Finch

You and many others keep suggesting the old iPhone -> Windows PC photo import technique. Reading carefully, there are two different problems reported here, one with iOS14 and all iPhones, and one involving iPHONE 12 Pro RAW (DNG) files. The standard import mechanisms cited above do not work for DNG files. Windows File Explorer, Windows Photos app and Adobe Lightroom all generate errors or hang when a DNG file is involved.

Mar 27, 2021 4:09 PM in response to Lawrence Finch

I can no longer transfer Iphone XR screen recordings taken with IOS 14.2 build 186760 to ANY Windows PC with ANY version of Windows from Vista through the W10 build 10.0.19. You Apple fanboys always throw out the "don't get viruses" as a defense of Apple's ridiculously closed system which is designed to capture the wallet and screw the customer.


I am getting rid of my XR and never again will a dollar of mine go into the Apple maw. IOS 14 is garbage and was specifically pushed to drive the customer to Icloud and the holy grail.


Try and get meaningful technical information on anything IOS or Apple and the door slams shut.

May 15, 2021 11:47 PM in response to lakemcdougall

My iphone12pro was working before the latest 14.2 update, I’ve never had iCloud selected in the photo app, I have always had “automatic” selected . . . I just airdrop everything to my iPhone 11 and transfer from the 11 to my pc in less time than it takes to read the replies above . . .

im really, really old (67),

I do care that Apple 🍏 provide a fix, but my workaround is a “hardware” fix I call the two-step, I don’t handle frustration well, but I do have all my photos on the computer . . .

Jun 28, 2021 5:46 AM in response to kosmas0

So, I totally agree, something went wrong in the IOS 14. I followed a few steps in the following link, up to the part where I turned off “Find my phone”. https://youtu.be/U33WmPqX76w I tried to shift and reset, but nothing came up. I am not sure if it was the IPhone back up, the ITunes back up, or turning off “Fine my Phone”. However, before the reset I tried opening my phone folder and I saw the DCIM, and all of the photo folders, I could transfer them smoothly. Sort of, the video files all were dated and time stamped with the date I did the transfer (yesterday), which kind of sucks. I am glad I can now do what I please with my photos. I have Google Photos and ICloud, and neither of them allow me freedom to do what I want, and all of them have a stupid bright white background!

Jun 28, 2021 2:05 PM in response to Heather4444

Heather4444 wrote:

I was able to fix this by going to settings- camera- format and selecting
Most compatible.
The HEIC format the pictures are defaulted to is what’s causing them not to be able to be downloaded to my windows PC

That, and the fact that either your version of windows is not updated to support the newer HEIC standard or you didn’t use apple’s recommended way of transferring photos that automatically converts HEIC to JPG on platforms that don’t support HEIC/HEIF

Jul 27, 2021 2:53 PM in response to kosmas0

The top reply here is what worked for me. Using the windows photos app easily copies all the pictures & videos into your pictures folder using the same name folders that are on the iphone in DCIM folder. Before finding this out I was also trying to copy over to an external drive directly from the the DCIM folder in windows. Alot of files copied over but I kept getting that error that device is detached/unreachable (something like that). And the files that got copied over seem to be corrupted. Trying to open these files would take forever, many wouldn't open at all and would even cause windows to crash. After several crashes & restarts my whole windows was botched. Tried doing a system restore & my laptop wouldn't even boot up anymore. Had to spend a whole week taking my laptop apart to recover the files & getting my windows, programs & files back in place. I would never again attempt to copy files directly in windows but will now use the windows photos app which does the job no problem.

iOS 14 ruined Photo Transferring (Windows 10)

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