You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

kosmas0 Author

Level 1

55 points

iOS 14 ruined Photo Transferring (Windows 10)

I am an iPhone user for 10 years. I have been moving my photos from my iphone to pc with same "transfer images and photos" windows' function. But not anymore, after iOS, my photos are locked for every way I try to access them. My iPhone connects normally, I can see the DCIM folder and everything inside. But, the photos have no thumbnails and if I try to show or copy something I get "file is locked" or "no privileges" depending on the software I try to use (windows explorer's copy-paste or windows photos). Specifically as soon as the iPhone connects, I can see the images and thumbnails for 10-15 seconds and then, boom, everythin is locked. I backed up everything before iOS 14 installation so I can assure it happens after it. We have two iphones , 11 Pro Max and 11 and the same happens to both in two different PCs. I also tried to rollback the iPhone 11.It worked normally and it didnt work after iOS 14 reinstallation. Anyone else with the same problem?

iPhone 11 Pro Max, iOS 14

Posted on Sep 21, 2020 4:39 AM

Top-ranking reply

Drewdyman

Level 1

22 points

Posted on Nov 4, 2020 7:16 AM

I spent FOUR HOURS on the phone with Apple tech support regarding this issue, about two weeks ago. I have an iPhone 11 with the latest iOS update. I did everything he suggested. In the end, he gave up and admitted that there is no actual fix or workaround at this time. The things tried:

All the basics - cables, USB ports, drivers, etc.

Updating my version of Windows on 3 different machines.

Rebooting the phone and PC at the same time while connected.

Changing photo settings, file types, iCloud settings, and so on.

Installing the latest version of iTunes on all 3 machines.

...and several other things.

My issue is the same as listed by others. Windows Photo will occasionally see the phone via usb, and may transfer up to 3 random pictures, but then errors out. This is after several YEARS of successfully transferring photos in this way. The ONLY change was the iOS 14 update. If I take photos on my old iPhone 6Plus, running iOS 11-ish, it still works like a champ - Every. Single. Time.

Of course, iTunes is useless for photos: you can upload them from the PC to the phone, but not from the phone to the PC. I didn’t even know this until the support guy told me.

The tech support guy’s admission was very concerning - Apple knows it’s an issue and has no intention of fixing it. Considering that I use my phone for taking tons of pictures at work that have to be transferred to my work PC, this is a huge deal for me. For the first time ever, I’m considering a switch to Android - which I hate - but if Apple is going so far as to lock down even photos, then I guess I’m done.

This is almost as disappointing to me as all the canned responses on using Windows Photo and downloading photos from iCloud and checking your USB port and cable and so on. Linking/copying this same thing over and over does not fix the issue. It just shows that you’re not paying attention to the problem.

View in context

iOS 14 ruined Photo Transferring (Windows 10)

Similar questions