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iPhone Fitness app and Apple Watch Activity app not syncing

Ever since I updated my iphone to ios 14 activity app isn't working properly.


Indoor walk gets recorded in the watch but does not show up in the activity app, outdoor walk workouts are missing, route track map does not appear any more. I tried restarting phone and watch and even unpaired and paired the watch again but no luck.


Does anyone else has similar issues?


Looks like there are lots of bugs in activity app in ios14


[Re-Titled by Moderator]

Posted on Sep 21, 2020 7:23 AM

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Posted on Sep 22, 2020 12:12 AM

I have the exact same problem - even the route of my previous workouts display only the starting location. It seems to be a bigger SW problem in the Apple HealthKit database on iOS 14, since other users are reporting this as well...


I‘ve tried unpairing / re-pairing, resetting / restoring (AW + iPhone) and setting up as new (AW + iPhone) - nothing seems to work.

I guess we need to wait until Apple fixes this issue with a future SW update.


In the meantime we need to address this issue in a single community thread - this one has the most replies so far (please follow up there):

https://discussions.apple.com/thread/251806066


[AW S3 on wOS 7 + iPhone X on iOS 14]

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Sep 22, 2020 12:12 AM in response to rmishra121

I have the exact same problem - even the route of my previous workouts display only the starting location. It seems to be a bigger SW problem in the Apple HealthKit database on iOS 14, since other users are reporting this as well...


I‘ve tried unpairing / re-pairing, resetting / restoring (AW + iPhone) and setting up as new (AW + iPhone) - nothing seems to work.

I guess we need to wait until Apple fixes this issue with a future SW update.


In the meantime we need to address this issue in a single community thread - this one has the most replies so far (please follow up there):

https://discussions.apple.com/thread/251806066


[AW S3 on wOS 7 + iPhone X on iOS 14]

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Sep 21, 2020 11:15 AM in response to rmishra121

From top to bottom these are the issues I have been experiencing similarly;


  1. Activity app Move values are significantly off. Total no longer displays height/weight based calculation (or algorithm changed)
  2. Activity app Stand graph is completely wrong. It displays 15hrs as number and way less than 15 bars in the graph
  3. Workouts are not syncing from Watch to Activity app. However, steps seem to be syncing correctly
  4. When the workouts sync, then GPS doesn’t display any map info
  5. Activity app and Health app have significant sync issues especially the number of steps and exercise minutes.

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Sep 21, 2020 3:17 PM in response to rmishra121

I am also experiencing the same issues ever since I upgraded to iOS 14 and WatchOS 7 about 2 days back. While the watch is calculating the correct data, but upon syncing my watch to the iPhone XS, i am noticing the following issues:

  • walking+running distance shown in the Health App (Health -> Activity) is off by a couple of miles for each activity (e.g. outdoor or indoor walk)
  • Total steps calculated is also less for each activity. My watch shows around 18000 steps as of now, but after syncing it, the iPhone shows about 12700 steps
  • The active energy, resting energy, exercise minutes are all showing the incorrect values in the phone after syncing
  • VO2 max is no longer calculated ever since I upgraded to iOS 14 and WatchOS 7

I tried unparing the watch and pairing it again, but no luck. Seems like others are also facing similar issues. I hope Apple fixes them in the next update. This should be fixed as soon as possible.

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Sep 30, 2020 5:23 PM in response to AngieCPhilly

Same here. Unpaired the watch then reset the phone completely, restored from iCloud. It seems to have worked. The steps are syncing. Didn't workout today so will know more tomorrow.


Prior to doing the above steps, I tried all the other things like unpairing the watch, updating settings, nothing else had worked.


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Oct 26, 2020 1:00 AM in response to rmishra121

I'm fighting w. this issue too. First I tried the unpair + pair Watch. This solved the syncing issue, but route track maps are missing.


I then tried Apple's guide to fix it (https://support.apple.com/en-us/HT211865) but i'm not able to backup using iCloud - says 'This iPhone cannot be backed up because there is not enough iCloud storage available'. I'm only using 312MB of the 5GB and have disabled most Apps. When I inspect the iCloud storage usage, the Health App accounts for 153MB. If I go to settings->General->iPhone Storage->Health the data size is 1,25GB.

The end result is that I can't use the Apple's proposed fix.


I went and tried backing up my iPhone to my PC using iTunes and followed the steps in the guide (complete reset of iPhone and Watch, restore from backup (iTunes) etc.). Doing it this way does not solve the issue, route tracks are still missing.


I'm concluding that the root cause of this mess is that iOS calculates size of health data incorrectly. This matches the symptoms:

  • Workout syncing problems (Watch -> iPhone)
  • iCloud backup problems (not enough iCloud storage)


Come on Apple, you must be able to figure out a fix for this!!

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Sep 21, 2020 10:47 AM in response to rmishra121

I have also been having issues with the activity and health apps since upgrading to IOS14. Some workouts are logged on the watch, but don’t show up on the activity app on the phone. It’s quite frustrating, have tried rebooting, resyncing, doesn’t work, and the next day the workout is lost and never ever syncs to the iPhone, looks like a bug, hope there’s a fix for this soon.

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Sep 21, 2020 11:25 AM in response to rmishra121

Yah, same here...

Outdoor run on Thursday (new iOS, not sure if old or new watchOS) showed up in iOS fitness app.

Outdoor run on Friday (new iOS, new watchOS) didn't show up.

Outdoor walk on Friday (right after the run) showed up.

Outdoor run on Monday (today) didn't show up (I do see it on the watch).

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Sep 21, 2020 11:29 AM in response to rmishra121

I would make sure that your information is up to date in the health app.


Age, Sex, Height & Weight


First force restart your iPhone buy what ever method your version calls for. As soon as you see the Apple logo force restart your watch by holding in the crown and side button for 10 seconds till you see the Apple logo then release. Log into your iPhone and wait for your watch to boot, then log into it.


Failing that I would unpair the watch from the iPhone then pair it back setting it up as new.

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Sep 22, 2020 12:49 PM in response to rmishra121

Been having the same issue since updating to iOS14 on phone (iPhone xs max) and iOS7 on watch (series 4). Some workouts show on watch but do not sync with phone. Calories and exercise minutes were being counted. Unpaired my watch thinking it would be a fix and now my workout calories and minutes are not even being accounted for. Really irritating that this is an issue considering the main reason I have my watch is to track workouts.

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Sep 22, 2020 2:51 PM in response to krisayee415

Same issue. All my activity data is missing from the fitness app and stops in the health app on Saturday just gone. Watch seems to be working fine but I can’t access the watch app on my iPhone, if I choose any settings option it just hangs. I was on a 40 day all rings streak too. Have tried resetting, updating watch OS to 7.0 but no luck.

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Oct 3, 2020 2:04 AM in response to drift611

Good morning. I followed the link given by apple https://support.apple.com/en-us/HT211865

i did a fresh backup

I wiped my phone to factory settings.

I DID NOT UNPAIR MY WATCH I just let it do it’s thing.

some of my missing workouts came back. Some did not.

this mornings workout appeared on my activity app on my phone as I would expect. So let’s see if this continues. I have an 11 pro.

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Sep 24, 2020 10:46 AM in response to rmishra121

Just in case anyone hasn't already, it would be super useful to Apple if developers experiencing these issues can capture some debugging logs by following the instructions here:


https://download.developer.apple.com/iOS/iOS_Logs/HealthKit_Logging_Instructions.pdf

https://download.developer.apple.com/iOS/watchOS_Logs/HealthKit_Logging_Instructions__Watch.pdf


and attaching the resulting logs to a bug report here : https://feedbackassistant.apple.com


-M

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Oct 2, 2020 9:23 AM in response to ScottInTucsonToo

Most of my issues have been resolved...


Problems I had:

  1. Some (but not all) newly-completed workouts would fail to show up in iPhone Fitness app.
  2. Maps for workouts completed before upgrade to iOS/watchOS 14/7 simply did not exist. Nothing down there below the heart rate chart.
  3. Maps for workouts completed since upgrade to iOS/watchOS 14/7 would only have a single green pin.


Results:

All of my "missing" workouts have reappeared and new workouts are appearing.

All of my previous workouts are still there (takes hours to restore this data from iCloud, be patient).

All of the workout maps are back.

Workout maps after September 23 show complete routes.

One remaining issue: Workout maps before September 23 show just a single green pin, no route.


Before ("Today" = Tuesday):


After (1.01mi and 3.00mi runs now show):


What did not help:

  • Unpairing and re-pairing watch (from backup or as new).
  • Clearing workout calibration data.
  • Resetting network settings.
  • Updating to iOS/watchOS 14.0.1/7.0.1.
  • Rebooting phone.
  • Probably some other things I don't remember.


What did help:

  1. Make sure all the apps whose data I cared about were turned "on" under settings > your name > iCloud (for purpose of this activity data we're having issues with, "Health" needs to be on). I changed some from off to on, so waited a while (next day) to be sure stuff got sync'd.
  2. Make sure iCloud Backup was recent ("backup now").
  3. Left watch paired to phone (Apple Support recommended unpairing, but I did not).
  4. Reset phone ("erase all content and settings").
  5. Used "restore from iCloud" when setting up phone.


Pretty cool how after the phone was restored the watch automatically rebooted/re-syncronized and I didn't have to re-setup anything related to the watch. Also nice that I was able to use the watch for two-factor iCloud authentication when initiating the phone's restore from iCloud. These are why I made note of not unpairing the watch in steps above.

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Oct 2, 2020 2:13 PM in response to rmishra121

My data is all messed up. I have workouts on my phone that are NOT on my watch. Even workouts that I used to import with Rungap are intermittently failing. I imported 3 from this morning and only the last one went in. A second one appeared for less than a minute and while I was watching, the workout disappeared and the calories associated with it went away. So frustrated with this update. Apple has now admitted there are issues. Here is the link to address this issue... https://support.apple.com/en-us/HT211865 Of course to perform these steps, if you do not currently pay for icloud backup, you will need to sign up. What a joke.

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Oct 16, 2020 5:14 AM in response to LJase

Thanks for joining in. It's good that we speak up. In fact, there's another thread in the forums (https://discussions.apple.com/thread/251806066?page=68) with more similar issues, solutions that don't work for all and a build-up of frustration... Over 1000 people contributed there, over 300 in this thread, so you are not alone :)

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iPhone Fitness app and Apple Watch Activity app not syncing

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