iPhone Fitness app and Apple Watch Activity app not syncing

I too had this same issue.

I've been working with Apple Support and engineering to fix this, well my problem at least.

I'm happy to say that all is fixed for me, my maps, awards, move streaks are all there and showing.

To start, make sure your data is really there. Look in your health app on the phone.

go to Workouts then scroll all the way down to Show all workout Routes

Tap that and see if the data is really there.

If it is here are the steps that Apple gave me to follow and it worked.

This involves wiping the watch and the phone.

You must use the iCloud back up

1. Make sure that under iCloud, you have toggle on Health Settings>your name>iCloud>Health>make sure this is toggle on
2. UnPair your watch from the phone (Watch>All Watches>Your watch tap the !> then tap unpair Apple Watch
3. Perform an iCloud backup Settings>your name>iCloud>Backup>Tap back up now
4. In the health app, tap your picture bubble on the top right, scroll down to the very bottom and make sure that the data has been back up. It this does not show the correct date, do nothing else as it will fail and your data will not be correct.
5. iPhone>Settings>General>Rest>Erase all contents and settings
6. Restore iPhone from iCloud backup
7. Repair your watch to the iPhone
8. Restore Watch from iCloud back up

This is what I was told to do and it worked.

Proceed at your own risk.

Most of my issues have been resolved...

Problems I had:

1. Some (but not all) newly-completed workouts would fail to show up in iPhone Fitness app.
2. Maps for workouts completed before upgrade to iOS/watchOS 14/7 simply did not exist. Nothing down there below the heart rate chart.
3. Maps for workouts completed since upgrade to iOS/watchOS 14/7 would only have a single green pin.

Results:

All of my "missing" workouts have reappeared and new workouts are appearing.

All of my previous workouts are still there (takes hours to restore this data from iCloud, be patient).

All of the workout maps are back.

Workout maps after September 23 show complete routes.

One remaining issue: Workout maps before September 23 show just a single green pin, no route.

Before ("Today" = Tuesday):

After (1.01mi and 3.00mi runs now show):

What did not help:

• Unpairing and re-pairing watch (from backup or as new).
• Clearing workout calibration data.
• Resetting network settings.
• Updating to iOS/watchOS 14.0.1/7.0.1.
• Rebooting phone.
• Probably some other things I don't remember.

What did help:

1. Make sure all the apps whose data I cared about were turned "on" under settings > your name > iCloud (for purpose of this activity data we're having issues with, "Health" needs to be on). I changed some from off to on, so waited a while (next day) to be sure stuff got sync'd.
2. Make sure iCloud Backup was recent ("backup now").
3. Left watch paired to phone (Apple Support recommended unpairing, but I did not).
4. Reset phone ("erase all content and settings").
5. Used "restore from iCloud" when setting up phone.

Pretty cool how after the phone was restored the watch automatically rebooted/re-syncronized and I didn't have to re-setup anything related to the watch. Also nice that I was able to use the watch for two-factor iCloud authentication when initiating the phone's restore from iCloud. These are why I made note of not unpairing the watch in steps above.

I finally caved in and followed the advice from Apple to wipe and restore. I did this at my business where we have 70 meg fibre, and it worked quickly and well. What saved me a lot of time, was to manually go through my WhatsApp media data, I got WhatsApp down from 8.8GB to about 1.8GB and it made the backup a **** of a lot quicker. All-in-all I was probably all done in about an hour or hour and a half.

Heart rate charts, GPS routes and everything else is now working correctly. My limited edition badges DID disappear for a day, but they came back - after speaking to Apple Support they did say that they could take up to 9 days to restore separately. I'm not sure why, but they are all here now, and everything is working again.

I took the plunge , unpaired my watch , started as a new watch , didn’t use back up & all seems back to normal 😀. Went for a walk , tracked ok , all medical history is back on the health app . I haven’t lost any ring data either . Battery drainage is also much less than it was .

it seems the problem stems from the problematic watch update , now I’ve restarted the watch and fingers crossed ,it’ll be ok but my Fitbit is charged and on standby.

I am seeing the same issues. I was able to solve the most irksome (workouts not syncing from watch to phone) by going to the watch app > “my watch” tab > privacy and pressing “reset fitness calibration data”.

workouts started recording to the activity app on my iPhone following this, but not any from the two days preceding where it hadn’t synced.

This was the procedure I was guided through by a tech on the Apple support page. Before doing this I had tried force closing health and activity apps, restarting both watch and phone, and force rebooting both watch and phone multiple times without change.

I’m still seeing random numbers of stand bars displayed though. Clearly a buggy release.

Although reluctant I did unpair, erase and restore both watch and iPhone from back up. This has fixed the issues with the activity, health and AutoSleep apps. All my data for last year of workouts including awards etc was recovered. They are saying there will be an update to fix this issue soon from Apple. There is no way I’m installing another update from Apple until it has been in use for several days.

This worked for me:

1. Backup watch and phone to icloud
2. Unpair watch
3. Factory reset phone
4. Restore phone from icloud back up (takes hours)
5. Add watch as a new (not restoring backup)
6. You need to re-set up
   1. Apple pay on all cards for both phone and watch
   2. Location services for all app - this took days to notice. e.g. lots of my location-based stuff just didn't work any more - no warnings. My home automation stuff just didn't work.

And that's it. I kept all my badges and awards, but any runs etc that were logged while the problem was occurring as just the same, you won't get the location or activities back. However it does seem to be working correctly now...

UPDATE: What worked you ask? Resetting the iPhone and updating via iCloud Back-up. Works like a charm now. Good luck to everyone figuring this one out...it was a frustrating experience, but only missed out on a day.

Hello all!

I went ahead and reset my phone and set it up again from the cloud. All of my workouts and ring data is correct now. I also had to do the same with my watch and pair it again.

it took an hour... but is worth it to me so I can have my tracking back!

Richnelson23, I think that's the nuance I attempted to communicate: https://support.apple.com/en-us/HT211865 "worked" for me as well and the phone/watch now work as intended. However, https://discussions.apple.com/thread/251806066 exposes some of the potential shortcomings of this procedure. Your milage in that regard might vary.

I was having the same issues when I got the watch 6 and upgraded simultaneously to 7.0.2. Finally found a tech to help. The issue is actually with iCloud. Here are the steps given to me that seems to have worked:

1. Backup iPhone
2. unpair watch from iphone
3. erase all content and settings from

phone

4.when phone restarts, load from last backup

5.allow time for iCloud to repopulate everything on your phone

6.pair watch with phone and give some time to sync.

7.I had to restart watch for it to work even though that was not part of the instruction.

I did something recommended on an apple board. Unpair watch, erase iPhone (create a back up before and make sure you are also backing up health data), restore iPhone from back up, pair watch as new watch. After that, I did a workout and the activity app logged it. Sounds like a painful process and it sort of is, but was the only thing that worked for me.

Did you ensure to have Settings > Privacy > Location Services > Apple Watch Workout turned On after the Update?

Looks like it’s the “official” solution now from Apple Support.

https://support.apple.com/en-us/HT211865

The only way to sort this out is unfortunately to completely erase your phone and restore from back up. Along with unpairing and repairing the watch it will fix the activity problem. It’s imperative you check that the watch and phone are backed up on iCloud. You won’t lose any of your data. I have a 365 day all rings completed and it recovered everything. Don’t waste time with the easier so called fixes they just done work. Hope this helps .