Apple TV 3rd gen YouTube freezes when pausing video

Here is a workaround as provided by BMfromV:

1. Download the old version of the firmware. For me it was the version from 24th March 2020 (I took it from https://ipsw.me/product/AppleTV). Be careful in choosing your version of Apple TV!

2. Connect the Apple TV to the computer via a micro-usb cable.

3. Restore the downloaded firmware (for more details https://www.imyfone.com/apple-tv/downgrade-apple-tv/).

4. Disconnect from computer and connect to TV.

5. All data is lost and you need to configure everything from the beginning

Rick99O wrote:

Is there another source of March 24 update?????

Did you read the whole thread? The regular 7.6.2 update from Dec 14 fixes this issue. No need to shop elsewhere.

How to update your Apple TV - Apple Support

I have the same problem with our Apple TV gen 3. I have tried the following:

1. restart the modem
2. connect the Apple TV through cable
3. reset the Apple TV

None of these work and still YouTube freezes and crashes when I pauze a video. It doesn’t matter what type of video it is, I tried a range of different ones.

You may have an outdated version of TV OS, so please update that. If YouTube is the only content you have an issue with then that would point the finger at Youtube so you may need to reach out to them.

Same problem. Exactly right after the latest update and my Apple 3rd Gen will freeze when I pause any YouTube video. Hope a fix is in the works to address this bug, because if this issue goes on, I’m switching to my existing Google Chromecast for a better experience using Google products on Google devices.

I've been having the same problem with the ATV 3G. it's a mess when ever I pause on YT. It sucks. I've restore this thing twice thinking it might be the device. I just restored it again and it is still having the same problem. I guess it is the software: It's crap and needs to be fixed. The geniuses at apple screwed things up. Such a waste of time, when you have to retype in a million different pass words for each app. Please get it fixed.

I have been having this issue, which started this week. Mostly mine has been on YouTube. I end up just waiting it out until it resets itself as I can’t do much. Normally resets within. A minute or two.

non of these linked worked. However, hope this helps others.

download 8.4.3 via or apple tv 3

https://ipsw.me/download/AppleTV3,2/12H885

run itunes

Disconnect the HDMI cable from Apple TV box

connect micro usb cable to apple tv box

connect micro usb cable other end to computee

connect the power cable (230Vac UK) or (110ac USA) etc.

wait 2 minutes for USB driver to be detected.

Click the tiny Apply TV symbol under Account.

Press and hold the Shift key and click restore icon. a pop up windows explorer appears.

Click the pre-download file and accept.

Await several minutes for the update.

Disconnect from the laptop. Reconnect HDMI cable to TV and away you go.

Login etc. I would recommend switch off automatic updates until this bug is fixed.

Change Location

Change Country

Log into Itunes etc and youtube.

Now i need a cold beer.

Useful like Guys.

https://www.imyfone.com/apple-tv/downgrade-apple-tv/

Kind Regards

from UK

Those look like great detailed instructions, but it get stuck on the first step: "run iTunes" because iTunes no longer exists in recent versions of Mac OS. https://www.cnn.com/2019/06/06/tech/apple-explains-itunes-changes-trnd/index.html

I tried running the "Music" app on iMac but there was no " tiny Apply TV symbol under Account."

Any suggestions ?

Having same issue. Rebooting didn’t really help. Don’t want to downgrade. Will this be fixed sometime soon? Apple come on lately having issues with iPhone X as well. Lost half of contacts during iOS upgrade. These things shouldn’t be happening

How ironic that an Apple TV3 problem can be fixed with Windows, but not with apple OSX. Hope Apple sees this post and feels some shame, to fix the problem they created with software upgrade, while offering no solution for their loyal Apple customers.

Do I have to buy a windows computer to fix my Apple TV3 !!!

Apple TV5 is coming soon: https://www.macrumors.com/roundup/apple-tv/ so I fear Apple may stop supporting TV3.

A few years ago I was forced to upgrade my original Apple TV to a TV3 because YouTube quit working completely and neither YouTube nor Apple would fix the problem, although they both acknowledged it exists. A lot of people had the same problem

Apple products cost more, but are well designed and last a long time. If Apple products have to be replaced regularly due to faulty software, then that changes the value proposition.

Sorry for rant, but I had to get it out.

Hi Ivors,

I seem to be getting a '404 Not Found' at the end of both links in your reply. Are those locations still up? I'd like to give your fix a go with my Apple TV as I'm getting the freezing issue with YouTube videos also.

I was keep getting apple error codes both on my PC and MAC. such as error code 21, 3904 etc.

so I wasn't able to downgrade.

one trick was, especially on MAC, while apple TV connected to MAC (usb mirco cable), unplug power of apple tv, plug back in and quickly select the older firmware before it settles and couple mins pass by.

I think this trick somehow bypassed errors and I was able to restore to older firmwares successfully. Thanks

Thank you ivors and BMfromV!

But am I the only one that thinks that downgrading technology is going backwards.? Maybe “if you break it, then you’ll fix it.” That reminds me I’m due for a downgrade...

yes downgrade works for sure. either appletv3,2_8.4.3_12H885 firmware or appletv3,1_8.4.3_12H885

'Be careful, because as there two models of APTV3, the 3.1(2012) and the 3.2 (2013).' copied from above