Outlook preview not showing on iPhone lock screen

Go to Settings>Notifications>Outlook>Show Preview and make sure it's set to "Always (Default)".

1. Corporate owned, enrolled in Intune are experiencing the issue.
2. Personal owned, not enrolled are NOT experiencing the issue.

Workaround for this:

1. Remove/Delete Company portal
2. Delete Outlook (if not already uninstalled)
3. Open the App Store
4. Download Outlook
5. Open the App Store
6. Download Company Portal
7. Re register your device to company portal
8. Launch outlook and ensure your email is set up again.

And done

I've read that this is fixed in 14.2 Beta 2, but with my work phone i'm not able to use beta's.

Note this will undo after you update Outlook.

It's not a fun fix but I deleted the app from my phone, restarted my phone and then reinstalled it from the App Store. That seemed to fix it but I'm guessing the conversion to iOS 14 probably bricked something in that notification connection between the app and the software. As soon as I reinstalled it, the system prompted to show notifications and my testing shows the email preview again. Hopefully this helps.

I deleted Outlook, reinstalled, changed the setting within Outlook AND settings on the iPhone, and then re-booted. It finally worked and showed the preview on the lock screen after all of this. Someone suggested resetting the wallpaper, and I did not have to do this. I think the [[ uninstall/reinstall/fix settings/reboot ]] was the trick. Thank you!

I have beta 14.2, and that didn't fix it. I still had to uninstall/reinstall/reboot to get it to work.

Tried the suggestion to delete and reinstall the app however did not work. This is an Apple issue, installed ISO 14.2 and it resolved the issue.

After speaking with 3 people from Apple and having to give them the same information over and over and over I found the answer for Outlook

How I fixed it was

Go to the Outlook app on the phone open the settings in the app go to notifications an make sure there is a check mark next to Focused and Other Inboxes besides the email account (if you have more then one account and want to get notifications for each put a check mark next to each account you want notifications for)

Workaround for this:

1. Remove/Delete Company portal
2. Delete Outlook (if not already uninstalled) 
3. Open the App Store
4. Download Outlook
5. Open the App Store
6. Download Company Portal
7. Re register your device to company portal
8. Launch outlook and ensure your email is set up again.

And done

The fix for me was to not let company portal auto install outlook and instead install it first before setting up company portal!

IbrahimApple1 wrote:

1. Workaround for this:

Remove/Delete Company portal

2. Delete Outlook (if not already uninstalled) 

3. Open the App Store

4. Download Outlook

5. Open the App Store

6. Download Company Portal

7. Re register your device to company portal

8. Launch outlook and ensure your email is set up again.

And done

The fix for me was to not let company portal auto install outlook and instead install it first before setting up company portal!

This workaround finally worked for me! Highly recommended

This was happening on my BYOD iPad, version iOS14, but not on my BYOD iPhone, iOS14. I followed these steps and removed my company portal and it worked for me. I reenrolled my device through company intune app, installed outlook through intune app, and then re-installed outlook through intune app and this worked for my iPad.

I updated my iPhone to iOS 14.1 last week and the issue resolved itself automatically without needing to delete and reinstall.

Mountain_Biker wrote:

The preview works on my personal account but not on my work account.....

In that case, I'd suggest you contact your work IT. It has certainly happened before that when either Apple or Microsoft updates something, the two have trouble playing together for a while. There may be a security setting that needs to be tweaked in the corporate account.

This isn't actually even an Apple issue. This is a Microsoft issue, as they created the Outlook app. Did you try deleting Outlook, reinstalling, change the settings within Outlook AND settings on the iPhone, and then re-boot?

I deleted and reinstalled the outlook app then it started to show up the email previews when locked.

This is not a notification setting issue. It is a glitch in IOS14. Outlook messages do not appear in preview mode. Calling on Apple to fix this issue quickly.