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Hello,
I have a user that her Outlook emails previews are not showing on lock screen - only gets the message - click here to see your email. This just started happened, after we upgrade to IOS 14 that is the reason, why I am sending this email, in case you guys can help.
Many thanks,
Daniel (IT)
[Re-Titled by Moderator]
After speaking with 3 people from Apple and having to give them the same information over and over and over I found the answer for Outlook
How I fixed it was
Go to the Outlook app on the phone open the settings in the app go to notifications an make sure there is a check mark next to Focused and Other Inboxes besides the email account (if you have more then one account and want to get notifications for each put a check mark next to each account you want notifications for)
E actually what I get, this is post upgrade and receive preview with 'open Outlook to read message' preview. Basically useless!
Tried the suggestion to delete and reinstall the app however did not work. This is an Apple issue, installed ISO 14.2 and it resolved the issue.
Indeed it is still not working. Apple promised to fix it and still waiting.
Outlook preview not showing on iPhone lock screen
