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Hello,
I have a user that her Outlook emails previews are not showing on lock screen - only gets the message - click here to see your email. This just started happened, after we upgrade to IOS 14 that is the reason, why I am sending this email, in case you guys can help.
Many thanks,
Daniel (IT)
[Re-Titled by Moderator]
After speaking with 3 people from Apple and having to give them the same information over and over and over I found the answer for Outlook
How I fixed it was
Go to the Outlook app on the phone open the settings in the app go to notifications an make sure there is a check mark next to Focused and Other Inboxes besides the email account (if you have more then one account and want to get notifications for each put a check mark next to each account you want notifications for)
Its already set.... only after an outlook app update does it seem to work again.
I'm using the latest updated version (4.56.0 as per today) and it's still not working.
This is not work for outlook. Apple has to make some change...
The steps to resolve don’t seem to correct the problem. Worked before IOS 14 upgrade.
Hello.
That works but only for BYOD devices, but not much for Automated enrolment (DEP) devices as it causes all kind of issues if trying to use App Store instead of VPP...
I deleted and reinstalled the outlook app then it started to show up the email previews when locked.
Same issue. This looks like a screw up on Apples Part with the ios 14.0 and 14.01 Update. Will they fix it soon? Who knows. In the mean time it is very annoying.
I tried it. It didn't work.
Same issue here . . All settings are correct. t still isn’t working for me and I’m experiencing the same issue since the update. Very very impactful on my work
This is not a notification setting issue. It is a glitch in IOS14. Outlook messages do not appear in preview mode. Calling on Apple to fix this issue quickly.
Hopefully Apple fixes this. It worked fine until I updated to iOS14. :-(
I know the method - just doesn’t work with IOS14-1.
I have the same issue with my outlook emails. Cannot preview anything. And same thing with What’s app messages.
I have beta 14.2, and that didn't fix it. I still had to uninstall/reinstall/reboot to get it to work.
I updated my iPhone to iOS 14.1 last week and the issue resolved itself automatically without needing to delete and reinstall.
Outlook preview not showing on iPhone lock screen
