The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I just received my new iPhone. It did not have a trade-in kit and there are no instructions about where to send my phone.
I have read the How to prepare your device for trade-in article. It does not include instructions to return my old phone.
Tom
I recently did a trade-in. The trade-in kit was shipped a day after the device I ordered. My order was shipped by next-day delivery and the trade-in kit was shipped by a method so slow that I didn't know it was possible with FedEx. It arrived 5 or 6 days later on the west coast.
No trade-in kit
