I have 2 iPhone 11 devices and while I am on FaceTime, everyone says my voice skips and they can only hear bits and pieces of what I am saying.
it happens all the time to quite a few people I know that have the phone
i have checked all 3 microphones and they all work, nothing is muted, phone has been updated and restarted
can anyone help.
Hey there AAriondo,
Thanks for reaching out to Apple Support Communities. We understand you’re having issues with the audio during FaceTime calls on two separate iPhones. We’ll be happy to help.
If this is happening on two different devices, does it happen in multiple locations or across different networks? Have you tried using headphones during a FaceTime call to see if that helps?
Open the Voice Memo app and record your voice then play it back. Does it play clearly? Test that out and go through the rest of the steps in this article and see if they have any impact on this:
If the microphones on your iPhone aren't working
We hope this helps.
Take care.
Hey there AAriondo,
Thanks for reaching out to Apple Support Communities. We understand you’re having issues with the audio during FaceTime calls on two separate iPhones. We’ll be happy to help.
If this is happening on two different devices, does it happen in multiple locations or across different networks? Have you tried using headphones during a FaceTime call to see if that helps?
Open the Voice Memo app and record your voice then play it back. Does it play clearly? Test that out and go through the rest of the steps in this article and see if they have any impact on this:
If the microphones on your iPhone aren't working
We hope this helps.
Take care.
I have faced this problem for months. My wife has a iphone 11 pro. I have an iphone 10. When we communicate on Facetime her voice and video are choppy. I hear every second or third word. I thought the phone was defective. I then tested it with friends who have various iphones (not iphone 11). No issues at all with Facetime. I then tested it with another iphone 11 pro. Same choppy conversation.
The problem appears to be with some sort of feedback through the non iphone 11 phone. I discovered this by testing it with my bluetooth headset. The problem stopped immediately. I then tested this by muting my phone (iphone 10). The problem again disappeared. As soon as i turned off the mute the problem started again.
Her iphone was reset to factory settings, the TMobile SIM card was changed, calls to Apple Support, etc. did not resolve anything.
Try muting the non iphone 11 phone. (The one receiving the choppy audio).
i put in another call to Apple Support and will contact them again when I have her phone available for testing.
PLEASE POST YOUR RESULTS.
Can I ask: do you have a case on your phone (and if so, what type? Does the bottom have holes or is the middle of the bottom completely open, with just the corners of the phone covered)? If you use a case, have you tried removing it and checked whether the problem persists?
IPhone 11 FaceTime voice skips
