microsoft outlook app - not showing notification PREVIEW on lock or unlock screen

This is also happening for me. I tried deleting, reinstalling the app. And different settings for the notifications, still nothing is working. This is disrupting my work. Please advise asap. I've seen this on many other forms as well.

I am on the most recent update.

I’m having the same issue. This is a huge problem for me since all of my work emails come thru Outlook. I’ve done everything that has been suggested, did a full reset on the phone and only downloaded the Outlook app and reset the account.

Honestly, I don’t think ANYONE is working on this. I’ve tried everything including completely erasing all data from my iPhone 11pro max and only downloaded the Outlook app on a phone that contained no information.

A few things to try...

Try changing Notification Banner Style to PERSISTENT. Go to Settings -> Notifications -> Outlook -> Banner Style -> PERSISTENT

If that doesn't work, check these settings...

Open the OUTLOOK app on your iPhone.

At the top, select Inbox. This should open your mailbox folders.

At the bottom left, select the gear icon (settings).

Make sure your mail, contacts, and calendar settings are correct.

You could try uninstalling and re-installing the app.

Have you tried restarting your iPhone?

Hope this helps...

Are they Microsoft accounts?

I would not bank on gmail accounts playing nicely.

If you have the:

Settings, Notifications for Outlook app turned on, set for banners sounds badges and

Settings, General, Background app refresh for outlook app turned on, it should work.

Have the same problem on an iPhone 7 after updating to IOS 14 this week. Worked fine in prior IOS. Banner now just shows New Message - Open Outlook to read your message. Could this be somehow controlled through my corporate controls of the system that does not allow the banner to show?

Hi khc5,

We're happy to help with this trouble you're having with your Outlook Mail previews. Are you currently using iOS 14.0.1? If not, follow the steps here to get updated:

Update your iPhone, iPad, or iPod touch

Feel free to reach back out if you have any questions.

Take care and be safe.

example

I am using iOS 14.2 and latest Outlook app, still no notification.

Outlook dosnot even sync mails in background (Background app refresh is enabled in settings), only updated mail once i open the app. Bug in app itself?

I now have the same problem with my iPhone and IOS 14.2, I don’t recall whether it failed after the IOS update or with an Outlook app update. Since the Outlook updates happen transparently it’s hard to tell. I’ve also tried all the suggestions posted previously with no joy.

FYI, notifications continue to work fine on my iPad also with IOS 14.2.

Please get this resolved ASAP.

I had this same problem on my iPad which is now at iOS 14.2. Actually opening the Outlook App, going to Settings, then Notifications actually gave me a popup window that asked if I wanted to allow Notifications from Outlook. I responded Yes, and now the Outlook app appears in my list of Notification apps under iOS settings (and it appears to be giving me notifications as expected).

My Outlook app doesnt even update in the background now. It updated the emails only after i open the app. Something is very weird in latest version. All setting in Outlook /iPhone seems to be correct and Notification/background update are enabled.

I'm having the same issue and I have the iOS 14.2 update. This is very frustrating as I use outlook for my work emails. Everything was fine until I did the update. Any help would be greatly appreciated

Should work.

Should but does not for a lot of people. Reinstalling with restarts before and after do not make it work. On reinstalling

, pop up boxes ask if you would like to turn on notifications. Saying yes turns them on in settings but still no notifications (background refresh is turned on).

After sone years of working normally it is frustrating and lots of people appear to have this problem.

Only those with the problem can solve it by trying everything in the toolbox.

My phone and my wife’s phone both work fine with Outlook app and Outlook.com accounts so I will just keep a watch on this thread to see if anyone solves it.

Of course only inbox will sound a notification, if you have mails redirected to subfolders by rules it will not ping.

There is also a support team mentioned here https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile-mso_o365b/no-notifications-for-outlook-on-ios/505cbba7-19b8-499d-a3b8-84f02c2fbc17