microsoft outlook app - not showing notification PREVIEW on lock or unlock screen

I recently upgraded to iOS 14 on my iphone 11, and since I've done that, the Microsoft Outlook app no longer shows email previews for notifications on lock or unlocked screen. It just says "open outlook to view this message." This is super annoying as I cannot see who it is from or the subject/first line or two of the email to decide if I need to go to the app to read it in full.

I've double-checked all the settings for notifications and previews, and I'm still not getting it to show. Any ideas? Thank you.

iPhone 11, iOS 14

Posted on Sep 22, 2020 5:47 AM

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nicki236

Level 1

4 points

Posted on Dec 9, 2020 2:18 AM

I just got a notification on my locked screen about you reply Peter!! What seems to have made the difference is that I deleted my IMAP account in the Contacts section that is found in the settings area. Eventhough I had set Outlook to my default email app in Mail, it somehow conflicted. Previous to this I had tried everything you can imagine - reinstalling outlook, deleting and reconfiguring the mail account and ofcourse making sure everything was updated.

I am not sure why deleting the account in contacts worked, since outlook was set as default mail client, but it did. I am tempted to believe that eventhough Outlook was set as default, the new messages somehow was pulled by the internal mail handling code, and therefore somehow was not seen as "new" messages by outlook.

Thanks for your input.

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66 replies

Nov 24, 2020 1:27 PM in response to LD150

Should work.

Should but does not for a lot of people. Reinstalling with restarts before and after do not make it work. On reinstalling

, pop up boxes ask if you would like to turn on notifications. Saying yes turns them on in settings but still no notifications (background refresh is turned on).

After sone years of working normally it is frustrating and lots of people appear to have this problem.

nicki236

Level 1

4 points

Dec 9, 2020 1:45 AM in response to LD150

@peter_watt No it does not work. Apparently you have not tried this with IMAP accounts?

This has always worked until apple launched ios 14.

The link in your previous post has nothing to do with the issue, and is related to a fix concerning subfolders and something prior to ios14.

Spinkgi

Level 1

5 points

Nov 4, 2020 7:27 AM in response to khc5

Try changing Notification Banner Style to PERSISTENT

Settings -> Notifications -> Outlook -> Banner Style -> PERSISTENT

LD150

Level 10

99,301 points

Nov 19, 2020 4:58 AM in response to GS999

works for me. these are my settings

Nov 22, 2020 5:08 PM in response to khc5

This was also happening to me. I believe Shawna1313’s standard trick of deleting the outlook app & restarting the phone & reinstalling the app worked for me.

LD150

Level 10

99,301 points

Nov 23, 2020 12:55 AM in response to Jasmine_N

my trick

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microsoft outlook app - not showing notification PREVIEW on lock or unlock screen