Level 1

20 points

microsoft outlook app - not showing notification PREVIEW on lock or unlock screen

I recently upgraded to iOS 14 on my iphone 11, and since I've done that, the Microsoft Outlook app no longer shows email previews for notifications on lock or unlocked screen. It just says "open outlook to view this message." This is super annoying as I cannot see who it is from or the subject/first line or two of the email to decide if I need to go to the app to read it in full.

I've double-checked all the settings for notifications and previews, and I'm still not getting it to show. Any ideas? Thank you.

iPhone 11, iOS 14

Posted on Sep 22, 2020 5:47 AM

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66 replies

LD150

Level 10

105,402 points

Dec 9, 2020 2:18 AM in response to nicki236

example

LD150

Level 10

105,402 points

Dec 9, 2020 2:36 AM in response to rafałfromcwa

rafalfromcwa, I don’t understand your comments. What was removed?

LD150

Level 10

105,402 points

Dec 9, 2020 2:49 AM in response to rafałfromcwa

See my graphic a couple of posts ago of notifications I get.

LD150

Level 10

105,402 points

Dec 10, 2020 7:29 AM in response to GS999

I don’t have any problems with the app on iphone 7

nor does my wife on iphone 6S

Dec 21, 2020 4:58 PM in response to Rileycol

I have updated to 14.2, I am still having the same issue. It is very frustrating....

LD150

Level 10

105,402 points

Dec 24, 2020 2:09 AM in response to sathishbabu84

I never had an issue but happy it fixed yours

jim69

Level 1

12 points

Jan 20, 2021 2:44 PM in response to LD150

I have a new iPad Pro that´s on 14.3 but there is no Outlook app under notifications.

Feb 15, 2021 11:46 PM in response to khc5

I have exactly the same question. Please advise how to get this off and the full notification on.

Feb 15, 2021 11:47 PM in response to lejla146

Thanks, will try that.

LD150

Level 10

105,402 points

Feb 25, 2021 6:05 AM in response to JeffHD

Agreed, those settings have always worked for me.

Crisonya

Level 1

15 points

Apr 2, 2021 4:47 AM in response to khc5

I’m all updated to most recent version and still shows no notifications.

larz01

Level 1

4 points

Nov 14, 2020 5:54 AM in response to khc5

I now have the same problem with my iPhone and IOS 14.2, I don’t recall whether it failed after the IOS update or with an Outlook app update. Since the Outlook updates happen transparently it’s hard to tell. I’ve also tried all the suggestions posted previously with no joy.

FYI, notifications continue to work fine on my iPad also with IOS 14.2.

Please get this resolved ASAP.

Nov 18, 2020 5:05 AM in response to khc5

I had this same problem on my iPad which is now at iOS 14.2. Actually opening the Outlook App, going to Settings, then Notifications actually gave me a popup window that asked if I wanted to allow Notifications from Outlook. I responded Yes, and now the Outlook app appears in my list of Notification apps under iOS settings (and it appears to be giving me notifications as expected).

GS999

Level 1

4 points

Nov 19, 2020 4:08 AM in response to Prolecata

My Outlook app doesnt even update in the background now. It updated the emails only after i open the app. Something is very weird in latest version. All setting in Outlook /iPhone seems to be correct and Notification/background update are enabled.

Nov 20, 2020 10:00 AM in response to khc5

I'm having the same issue and I have the iOS 14.2 update. This is very frustrating as I use outlook for my work emails. Everything was fine until I did the update. Any help would be greatly appreciated

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microsoft outlook app - not showing notification PREVIEW on lock or unlock screen