Shared Mailbox IMAP iOS14 Problem

Hello

Guys!

I do not know you guys having issue with (IMAP) shared mailbox after iOS 14. since I updated my iPhone my shared mail box is not synchronizing and not retrieving mails and folders.

Even I deleted account and reset again nothing changed.


My Settings is (also see screenshots)

Name: Name of Shared Box

email: sharedmail@domain.com

Description: Description

Host Name: outlook.office365.com

User Name: usermail@domain.com\sharedmail

Password: *****

SSL: On 

SMTP: smtp.office365.com

Username: usermail@domain.com

Password: ****

SSL: On 


Anyone has idea?


iPhone 11, iOS 14

Posted on Sep 22, 2020 6:28 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2020 11:04 PM

Hi guys,


I fixed this issue on a iPhone 8 with iOS14.1 installed by setting a password on my shared mailboxes.


  • go to office365 management panel
  • go to users/active users
  • select shared mailbox
  • click on set password below mailbox name
  • set a password
  • go to the mailbox on your iOS device, config is like you would before
  • remove the mainaccount@ and the slash, leaving only the shared mailbox address
  • enter the new password for the box


Should be working again


Similar questions

33 replies

Jan 6, 2021 10:22 AM in response to sanderpolman

Not sure why, but I don't see a "management panel" or anything with the words "user" or "active users" on my university's Office365 home page. Do I need to be an admin to access this? In the alphabetical listing of all apps, it goes directly from "Lists" to "My Analytics". Am I missing something, or — most likely — is this a feature my IT department has not chosen to implement??

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Shared Mailbox IMAP iOS14 Problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.