Level 1

48 points

WhatsApp Calling not working after iOS14 Update

After update to iOS 14, I have run into 2 big issues:

WhatsApp Calling feature does not work, normal messaging works but the Video / Audio Calling is not working. It keeps asking me to switch from 4G to WIFI but none of them work. Everything was working fine before the update. I have re-installed WhatsApp, re-installed iTunes but still nothing works
Unable to take backup on my laptop after the update. It just hangs and does nothing.. I have left for 5-6 hrs but still does not do a full backup on laptop. Previously it took 20 min at max.

Has anyone faced this issue? I can't roll back to the last saved backup on laptop as I deleted it by mistake. I dont want to pay Apple hence dont use iCloud for backup

Posted on Sep 22, 2020 9:13 AM

Top-ranking reply

Paulofram

Level 1

12 points

Posted on Nov 18, 2020 1:05 AM

Told by WhatsApp support that the only way to resolve was to restore phone. After restore nothing had changed. WhatsApp still did not appear in ‘Privacy’ ‘Local Network’. But I made a call and the pop up box appeared.....’do you grant permission for WhatsApp to access your local network?’ When I agreed, it now appears in ‘Privacy’ ‘Local Network’ and I can now make calls perfectly........so problem resolved.

note: follow Apple’s instructions carefully when doing restore.

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106 replies

Bengy135

Level 1

8 points

Oct 4, 2020 3:36 PM in response to ozoz1994

Turn local network on!!

Oct 2, 2020 10:14 AM in response to abhijeet216

I have the same issue. I called Apple Support, and they said that the problem is with WhatsApp. The app is not updated to hold the iOS 14, so that's why video and audio calls fail. And that we should be on a lookout for an app update from Whatsapp.

Hope this helps.

Oct 2, 2020 11:55 PM in response to Bengy135

It is so funny. I restarted my phone it started working.

I thought I already tried that but i guess i did not.

Now I am not going to update iOS, a very risky business indeed.

Oct 5, 2020 1:50 AM in response to abhijeet216

Same issue. Solution is to reset Network in parameters. Then it's fine again

anzieee

Level 1

4 points

Oct 20, 2020 5:18 AM in response to abhijeet216

I had the same issue, none of this worked and finally the below steps worked

Go to settings whattaspp - > Turn off Local Network
Go to settings and Reset Network settings
Go to Settings -> Whatsapp -> Turn on Local Network

Alas, the whatsapp calling starts working.

Oct 22, 2020 12:36 PM in response to abhijeet216

I’ve been running into this same issue and have tried every proposed solution I could find. Does your apple device have any installed profiles? I found that mine is managed by my company and has a profile that allows them to manage the device. I think it’s an issue that affects devices running the latest version of iOS, and it seems the only solution would be for WA to release an update to work with managed devices with profiles. It’s the only explanation I have been able to find, but basically, I am still have the issues :(

Tiredout

Level 1

4 points

Oct 13, 2020 2:26 AM in response to natasa81

have you tried switching off the phone for 30 seconds and then turning it on and also done the latest ios update?

joesoef

Level 1

4 points

Oct 30, 2020 8:38 PM in response to s_misal

I already done that for several time, until I found that reset all setting and change password of my Apple ID turn out to be the solving problems.

Sep 28, 2020 9:30 AM in response to abhijeet216

Same issue here with whatsapp

backup is no problem

after upgrade faced this issue, went for factory reset then whatsapp calling started working now yesterday updated to 14.0.1 and now back to square one whatsapp calling does not work.

you get messages your WiFi prevented calling turn it off, after Turing WiFi off I get message you mobile network prevented calling

anosh33

Level 1

4 points

Dec 5, 2020 8:34 PM in response to abhijeet216

Yes I have started to face similar issue too.

I am using iphone Xs ios 14.2 and did a test call from my phone to my wif's phone which is also iPhone XS ios 14.2. I did a video call test and I get the error saying reconnecting and the video call becomes very choppy and eventually have to hang up the call.

When I switch to LTE, the quality of the call improves, but I can't keep using my data.

I have re-installed Whatsup, rebooted my iphone several times, but still no luck.

abhijeet216 Author

Level 1

48 points

Sep 25, 2020 1:41 AM in response to nihalmg

Thanks. I tried Network Reset but still issue persists. Dont know if this will be solved by 14.X update whenever it comes.

gnouhp

Level 1

13 points

Sep 27, 2020 9:08 PM in response to TahirNazir

I have the same issue. I tried this and it worked! Thank you

Nov 5, 2020 11:02 PM in response to abhijeet216

Since downloading ios14.2 I think I cannot WiFi call on WhatsApp to another WhatsApp on WiFi but can if one is on 3 or 4 g

Nov 15, 2020 2:20 PM in response to abhijeet216

I just upgraded from a 11 pro max to 12 pro & it never asked me for local network & i can’t make calls at all. the setting isn’t showing up for me either

baqir49

Level 1

4 points

May 9, 2021 5:44 AM in response to abhijeet216

It’s not only what’s app calling FaceTime BOTIM Skype nothing is working after ver 14 update can’t make calla on above mentioned apps, tried resetting network setting no use. God give me patience.

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WhatsApp Calling not working after iOS14 Update