Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad keeps crashing!😡

My iPad keeps crashing!😡 Please help me

iPad, iPadOS 13

Posted on Sep 22, 2020 11:56 PM

Reply
Question marked as Best reply

Posted on Sep 23, 2020 1:41 AM

Try these basic troubleshooting steps

Force restart your device:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • iPad models with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.


If you get no help, create a full backup of your iPad:--> How to back up your iPhone, iPad, and iPod touch – Apple Support , then restore it to factory settings and, in the end, set it up as new, following these instructions:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

When done, restore data from your previously made backup:--> Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

1 reply
Question marked as Best reply

Sep 23, 2020 1:41 AM in response to paula fromcanastota

Try these basic troubleshooting steps

Force restart your device:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • iPad models with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.


If you get no help, create a full backup of your iPad:--> How to back up your iPhone, iPad, and iPod touch – Apple Support , then restore it to factory settings and, in the end, set it up as new, following these instructions:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

When done, restore data from your previously made backup:--> Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

My iPad keeps crashing!😡

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.