Unable to Access Purchases on iPhone

My husband and I swapped phones and now it won’t allow me to re download all my music etc. I keep getting the error message: Device already associated with an Apple ID. Can download past purchases until after 90 days.


I can’t figure out how to fix this. It’s never happened before. I did a factory reset but it didn’t help.

iPhone XS Max, iOS 13

Posted on Sep 23, 2020 4:27 AM

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1 reply

Sep 29, 2020 12:37 PM in response to lewrn

Greetings lewrn,


Thanks for visiting the Apple Support Communities! It seems you're unable to associate your Apple ID with the iTunes & App Store on the device you swapped with your husband.


Check out the information in the following article: View and remove your associated devices for purchases - Apple Support


"When you try to associate another device that was previously associated, you might see a message that says, "This device is associated with another Apple ID. You cannot associate this device with another Apple ID for [number] days." Depending on when you associated your device with your Apple ID, you might need to wait up to 90 days to associate the device with another Apple ID."


Reach out to Apple Support for further assistance: Get Support


Kind regards.

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Unable to Access Purchases on iPhone

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