Surround Sound / 5.1 Broken in Netflix on tvOS 14?

So I have an AppleTV HD (4th Gen) running tvOS 14.0, and surround sound is broken on Netflix. I am pretty sure it was working forever before I upgraded to tvOS 14, which is why I just spent an hour and a half trying to fix it.


I enabled tvOS Developer tools to show the media stream HUD, and it is clearly outputting 2 channel audio for all Netflix content. Disney+ and HBOMax are clearly outputting Dolby Digital or PCM (e.g. 6 channels). I have tooled with all of the Netflix and tvOS settings, including signing into a totally different Netflix account - all to no avail.


It's notable that when I view a content item on the AppleTV, Netflix does not display the 5.1 icon. When I access Netflix via my PS3, it does display the 5.1 icon. See below.


Is Netflix surround sound broken on all 4th Gen AppleTVs with tvOS 14, or just AppleTV HDs, or is it just me?


Note absent 5.1 icon on AppleTV:


Note 5.1 icon on PS3:

Posted on Sep 23, 2020 7:34 PM

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32 replies

Sep 24, 2020 8:55 PM in response to ghidorah

Same problem for me on Apple TV HD. It was working fine last night, but tonight it’s 2.1 in Netflix while other apps are working normally.


I’m not happy about this, but at least it’s a known issue and not related to the new preamp I just installed on Tuesday. I was getting worried that I had a bigger problem.


Edit: Whoops, 2.0. It’s the subwoofer indicator that’s lit on the processor when in stereo mode, not the LFE.

Sep 24, 2020 11:42 PM in response to hermosaag

Deleting and re-installing Netflix didn’t do the trick for me. Even series like Big Bang Theory don’t show 5.1 symbol whereas it does when playing netflix on WebOs app.

also this issue is not isolated to Netflix only on the ATV 4k. Every movie in my itunes purchased library that should output ATMOS is only giving me 5.1

please fix Apple

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Surround Sound / 5.1 Broken in Netflix on tvOS 14?

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