You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: kbnun
kbnun Author
User level: Level 1
8 points

ios14 email not refreshing properly

Hi - I am using the apple email app to connect to my virgin email account. Since ios14 the app does not refresh the email list in two ways. Firstly, when it says I have new mail, it does not show them in the inbox. When I close the app and re-open it or if I click the 'unread' icon I get to see them.

Secondly, when I view the messages the blue dot clears in-message to show I have read them.

When I return to the main inbox the messages now appear but have a blue 'unread' dot against them.

On top of this, the service also seems very slow, both to refresh the list and to display message content.

None of these issues pre-date the ios update.

Can anyone help (just replying don't use Virgin will not help). Thanks

iPhone XS

Posted on Sep 24, 2020 1:45 AM

Reply
Question marked as Top-ranking reply
User profile for user: bailier
bailier
User level: Community Specialist

Posted on Sep 30, 2020 2:38 PM

Hi kbnun,


Thanks for using Apple Support Communities. We understand you’re having trouble with your email on your iPhone. We’re happy to help.


To start, make sure you’re running the latest iOS version (currently iOS 14.0.1) to see if that helps:


Update your iPhone, iPad, or iPod touch


If it doesn’t, try signing out of, and then back into your email (if it’s an iMAP account). 


To delete the account, tap Settings > Mail > Accounts > [Your Email Account] > Delete Account.


To add the account to your iPhone again, follow these steps:


Add an email account to your iPhone, iPad, or iPod touch


Let us know if that helps.


Take care.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: bailier
bailier
User level: Community Specialist

Sep 30, 2020 2:38 PM in response to kbnun

Hi kbnun,


Thanks for using Apple Support Communities. We understand you’re having trouble with your email on your iPhone. We’re happy to help.


To start, make sure you’re running the latest iOS version (currently iOS 14.0.1) to see if that helps:


Update your iPhone, iPad, or iPod touch


If it doesn’t, try signing out of, and then back into your email (if it’s an iMAP account). 


To delete the account, tap Settings > Mail > Accounts > [Your Email Account] > Delete Account.


To add the account to your iPhone again, follow these steps:


Add an email account to your iPhone, iPad, or iPod touch


Let us know if that helps.


Take care.

Reply

ios14 email not refreshing properly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up