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ios 14 missing password for email acount

After upgrading to ios 14.0 (and problem still occurs after 14.0.1), I am having issues accessing my IMAP email server - getting the error 'missing password'. Have checked the settings and the correct password is there... No issues prior to the upgrade.


Anyone else having similar issues?



SMTP is working OK (different account - username & password) - I can send emails, just cant receive them

iPhone SE, iOS 14

Posted on Sep 25, 2020 4:04 AM

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Question marked as Best reply

Posted on Feb 11, 2021 1:59 PM

1. In Safari, Sign into AOL and go to the AOL Account security page.

2. Click Generate app password or Manage app passwords. It’s near the bottom.

3. Select the iPhone mail app from the drop down menu and click Generate.

  1. Go to the mail settings in the iPhone. Instead of putting in your regular AOL password, change the passwords for outgoing and incoming mail servers to this new password that was generated.

5. Click Done.

6. This doesn’t affect your regular password for logging in to AOL.

72 replies

Jan 4, 2021 4:52 PM in response to FlyingBoatman

I'm having the same problem as everyone else. After working fine for many years, all of a sudden, when i try to download email I get the dreaded, "No password provided for <myaccount>. Please go to Mail Account Settings and enter a password." However, when I do so I see my password is already entered. Trying to set up email on another of my devices yields the same message. If Apple can't support email, perhaps they should refund a large part of the iPhone's cost to their customers. Or fix this issue in the next update.

Jan 26, 2021 9:02 PM in response to FlyingBoatman

After wasting way too much time on this, I have found that if the password for the email address has a full stop in it (so i assume any character would work) then the email address works fine. If the password is only letters I am unable to add the email address.


.... all good if you don't have multiple devices to change the passord on .... not good when you need to change password on lots of devices.

Feb 6, 2021 7:24 AM in response to Stupidboypike

I connected my iPhone to my macbook pro. I went into System Preferences on my macbook pro, manually update Date & Time, resync'd my iphone with macbook, fixed my problem... I too spent hours on the phone with Apple Support... several different 'specialist' the last specialist suggest this ... only on the phone with her for 5 minutes.... hope it works for you.


Feb 7, 2021 4:05 PM in response to jcarducci

I manage my own server which has 2 IMAP email accounts that I use.

Recently I change the email password on the server for both accounts.


My iPad uses the iPad version of iOS.

I changed the password on my iPad to match the new password on my server,

Email on the iPad works fine.


I also have an iPhone 11 using iOS 14.4

I changed the password on my iPhone.

Alas, I keep getting the same error message that others have reported in this thread.


My phone also has a Comcast email account.

That account does email OK.

Of course the password has not been changed on this account.


It is off that email via my server works on my iPad but does not work on my iPhone.


I went into settings > general and fiddled with date/time. That did not help.


I will try connecting to iTunes on my PC and playing with date/time

Feb 11, 2021 9:22 AM in response to FlyingBoatman

I started having this problem three days ago. I have two AOL email accounts on my iPad and phone. After updating to the latest system software, I started receiving the missing password error message on one of the email accounts in both devices. I verified in settings that the password is still there. I reentered it anyway but I still receive the error message. I also tried the suggestion of changing the date and time in settings but this did not work for me. I don’t understand why I’m only having trouble with one email and not both. Luckily I can access the missing email information under the AOL app but it’s a lot simpler to do this under the basic email account. Does anyone have any good suggestions how I can fix this? Thanks in advance!

Feb 11, 2021 10:32 AM in response to Probosis

Same. I’ve made no changes whatsoever but suddenly AOL mail will not load on any of my 3 Apple devices (Phone and 2 IPads) as of this past weekend 2/08/2021. Says no password entered but going to mail/settings/account and yup there it is. I’ve even deleted and re-entered but still will not load. I can manually retrieve the emails by using web browser and accessing via their website with the same information. That’s a hassle. I do use ATT and someone mentioned them changing the way passwords are authenticated some something I didn’t quite understand. However, my yahoo and gmail accounts appear to be working fine so I’m not sure how a change with ATT would affect email from AOL but not other email servers. Help please?

Feb 12, 2021 9:27 AM in response to Skeet_Surfin

Thank you! I had to go through this twice - once to select the iPhone mail app from the drop down menu for my iPhone and once to select the iPad mail app choice for my iPad. I was hoping once I did this for my iPhone, it would automatically sync up the iPad. It didn’t. I was worried after syncing the iPad that the iPhone would then not work. Luckily it did.


Again, thank you!!!

Feb 16, 2021 9:42 AM in response to FlyingBoatman

Upgraded to 14.4 and started having this problem. Using Gmail with my own domain. So when creating account I use the manual method. This is where I started getting the "no password" error. Again this has been working for years. Interesting I created an account using the Gmail account option. I cannot send an email with a from address of my private domain but I do not get the "no password" error and can send and receive emails. Please fix or provide a workaround. Have tried many of the suggestions on this thread but none are working.

ios 14 missing password for email acount

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