You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Accountsd Mac cpu is high

accountsd process is eating 500% cpu and making macbook pro 15,1 useless after Catalina 10.15.7 update.

Even if you force this process to quit it comes back at ~500% CPU and make lots os apps to hang.


I have tried to disable iCloud Mail integration and other suggestions related to "accountsd" that fixed this issue in previous Catalina versions but nothing worked.


Any suggestions?




[Re-Titled by Moderator]

MacBook Pro with Touch Bar

Posted on Sep 25, 2020 7:48 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2020 1:56 AM

I solved it installing this update:


http://support.apple.com/kb/DL2052?viewlocale=en_US


It was impossible to use my MBP 16 ... difficult to download that using safari either (I had to use chrome)


Regards

307 replies

Sep 30, 2020 8:49 AM in response to thathaveyoudone

I had the same problem on my mac mini (late 2012) but my macbook (late 2013) is ok...

(I don't use mail.app, on icloud I only tagged photo synch)

I installed the combo update... same thing after reboot

When I killed the commerce process, effectively accountsd process goes back to normal (20-35%)... but I must kill it at every reboot!

I tried also to remove the sql files !... same problem after reboot

Then I removed the keychain...!

macmin:~ mr$ ls Library/Keychains/

1243C06C-4468-55F2-99F5-52BA47B6FB03 login.keychain metadata.keychain

Microsoft_Intermediate_Certificates login.keychain-db metadata.keychain-db

macmin:~ mr$ sudo rm -rf Library/Keychains/1243C06C-4468-55F2-99F5-52BA47B6FB03


crazy !!!


since two reboots it seems ok now... but for how long?


marcel

Sep 30, 2020 9:02 AM in response to fpmalard2017

Hi!

I had the same issue and i contacted apple support via phone.

The guy was very sweet and helped a lot.

What he recommended was to remove the apple ID (and other internet accounts) and add them via safe boot (turn off your mac then press left shift and power button, keep holding shift but releasing the power button until your login screen appears). Then just add your accounts in the system preferences --> internet accounts AND apple ID (in the apple ID icon)

Hope it helps :)

P.s: Apparently it was a processes conflict

Oct 1, 2020 1:56 AM in response to Pedro_X

2 days ago I had this issue and installed the Combo Update mentioned a few times on this post. Today I had again this problem and solved it by doing what you said, closed my Apple ID session, restart holding left shift, login again my Apple ID and then restarting.

Hope this time it stays longer! but Apple needs to fix this ASAP before Macs start burning out all over the world... maybe is what they want so everybody moves to new ARM devices.... like when you iPhone suddenly starts bugging just after a new iPhone is presented to the market

Oct 1, 2020 6:15 AM in response to fpmalard2017

New day...opening my Catalina and paying attention to the fans (yesterday I have tried another potential fix with multiple kill commands as suggested in this forum). Fix worked yesterday throughout the entire day.


Guess what? Problem is back. That's so frustrating. A $2,500 piece of machine ruined by a crappy update.


It seems all remedies and workarounds suggested here fix the issue for a while but it returns one or two days later.

Looks like those fixes are just interrupting something buggy in iCloud account sync and, whatever its cycle be, next time it triggers a sync or any cloud process, the accountsd process gets crazy again.


This isn't funny Apple. Considering the number of reports here, different machines, different iCloud accounts, different Catalina versions, it it a serious bug that needs to be high priority.


Not all users are skilled to open Activity Monitor and note there is something going on in this process.

I bet most of ordinary users panic with crazy fans and bring their Apple computer to the store.


The usual "Plan-B" suggestion to reinstall MacOS is really a shame since if the accountsd process is faulty a reinstall won't fix it anyway. People will spend time visiting Apple stores, reinstalling their Catalina and, after a couple of days, problem returns.


Apple, let's fix this for good!

Oct 1, 2020 8:12 AM in response to fpmalard2017

I've had the same issue a couple of times over the past week. Signing my Apple ID out and rebooting has fixed it, but it has come back again later. First time things were good for a few days, the next few times the problem came back immediately after signing in again with my Apple ID.


It think the cause has been the recent outages that Microsoft has had with their Exchange servers worldwide over the past week or so - my having problems have coincided with those outages. Perhaps the Mac has been getting an unexpected response from Microsoft's servers during these outages, and Apple has a problem with their error handling code?

Oct 1, 2020 8:16 AM in response to fpmalard2017

Is anyone at Apple actually following this thread?

It has 17K views... A Google search of pages containing both Accountsd and CPU returns 60.000 hits... I would be worried by now. On topic: I've logged out of iCloud on my Macbook pro 16" until this problem gets the attention from Apple that it deserves. So fat the CPU is behaving OK.



Oct 1, 2020 10:19 AM in response to andreami96

EDIT to my previous message:


The issue is not permanently fixed by using OnyX. The only solution I see is to log out of Apple ID and not log back in again.


If you want to log back in, after you do so you can go to "~/Library/Accounts" and rename Accounts4.sqlite to something like


Accounts4.sqlite.backup


This solves the issue but it could break iCloud sync or do strange things with your iCloud Drive so I do not suggest to do that.

I think it's better to live without Apple ID until Apple fixes the issue than to take the risk.



Oct 1, 2020 11:27 AM in response to fpmalard2017

Hi

Brand new iMac 2020 running Catalina!!! Same issue here as I'm typing this (1 Oct 2020). CPU heating to 100 degrees celsius!! I installed the latest Catalina update 10.15.7 and the issue persists. The fans run full speed (hence noisy!) and in order not to fry my expensive iMac I discovered that if I force quit (via activity monitor) the process "commerce" it automatically kills the process "accountsd"....then the %CPU goes to normal values and the CPU temperatures go to normal values <50 degrees celsius. It can happen that the commerce process comes back again depending on what I do (seems related to when I'm signing in to my apple account)....and then I get again the CPUs burning again.

@APPLE: I find this unacceptable! Such an expensive machine becomes good for boiling water! Please solve this ASAP! Thanks! For the rest I'm happy with the iMac but guys I did not buy such an expensive computer to see it fry its own CPUs due to some weird bug!! Please let me know when you have this solved. Thanks!

Accountsd Mac cpu is high

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.