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User profile for user: Coldpods
Coldpods Author
User level: Level 1
4 points

Mac book pro Tracpad cease to work

Just come to use the laptop and find the trackpad is solid and doesn't allow pressure to get a click function or 2nd function like hi lighting etc, it still allows strokes and taps but can't 2 finger presses for instance, has something got under the pad or is the pressure switch jammed ???

Is this fixable ???


MacBook Pro 13″, macOS 10.15

Posted on Sep 27, 2020 10:14 AM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Sep 27, 2020 11:51 AM

If it's merely an adjustment, then it can be fixed. Otherwise, if the trackpad is broken, it will have to be replaced. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return for repair or replacement: Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Sep 27, 2020 11:51 AM in response to Coldpods

If it's merely an adjustment, then it can be fixed. Otherwise, if the trackpad is broken, it will have to be replaced. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return for repair or replacement: Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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Mac book pro Tracpad cease to work

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