Walking Speed and Step Length not Working

Question

Level 1

22 points

Walking Speed and Step Length not Working

I have an iPhone 7 with ios14 installed and I'm not able to get Walking Speed or Step Length to record in Healthkit. Both functions are suppose to record automatically when iPhone is carried near the waist and when walking steadily on flat ground. I have my correct height entered and wheelchair at "not set." I also tried setting wheelchair to "No," but that didn't work either so I put it back to "not set."

Is there something I'm missing here to get both of these recording?

Thanks.

iPhone 7, iOS 14

Posted on Sep 28, 2020 3:26 PM

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Answer 1

chris_g1

Community Specialist

Oct 5, 2020 10:28 AM in response to Randy Hess

Hey Randy,

We know how important it is to have accurate records of your Health Data. If you're missing data, take a look at this recently published article on how to correct the issue.

If you're missing Workout GPS routes or Health data after updating to iOS 14 and watchOS 7

Hope that helps. Have a great day.

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Answer 2

Randy Hess Author

Level 1

22 points

Oct 5, 2020 12:17 PM in response to chris_g1

Thank you for trying to help me Chris_g1, but this article has nothing to do with the problem I’m referring to. “Walking Speed” and “Step Length” are two Mobility measurements that are suppose to be “automatically” recorded in Health app for iPhone - as long as (1 height is entered accurately (2 iPhone is carried at waist level & (3 The Health app is not set up for Wheelchair. I’m doing all these right, but the measurements are still not being recorded. One thing I’ve noticed, iPhone is not shown as a data source for either of these measures and it should be.

Does anyone know if this is a glitch in iOS 14.0.1 or if there is a way to fix it?

Thanks

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Answer 3

Randy Hess Author

Level 1

22 points

Nov 18, 2020 7:12 PM in response to jterning

I have come to believe this is a problem inherent to the iPhone 7 for which there is, so far, no fix. I talked to tech support and the engineer never got back with me. In the meantime, I have upgraded to a new iPhone 12 and am having no problem with this issue. All categories that an iPhone is suppose to self-record are doing so on the new phone.

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Answer 4

jterning

Level 1

19 points

Nov 18, 2020 7:07 PM in response to chris_g1

I have the same problem and the link was not helpful. Can you please provide a better answer?

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Walking Speed and Step Length not Working

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