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User profile for user: keanen_7
keanen_7 Author
User level: Level 1
4 points

Greyed out WiFi and Bluetooth not working on iPhone XR

During this week my WiFi stopped connecting well and I restarted my phone and this helped. After about a day or so the WiFi button in the control centre was greyed out and wouldn’t turn on in settings either. I have restarted the phone, updated the software with iTunes and tried the airplane mode option. I reset the network settings and now both WiFi and Bluetooth are not working. The WiFi is still greyed out and the Bluetooth just doesn’t load anything. I haven’t dropped the phone in months as well.


Do I need a WiFi antenna replacement?

How much would it cost ?

iPhone XR, iOS 14

Posted on Sep 28, 2020 7:46 PM

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User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Oct 5, 2020 12:43 PM in response to keanen_7

Hello keanen_7,


We understand that you're unable to use Bluetooth or Wi-Fi on your iPhone, and we'd like to get you pointed in the right direction for a resolution. From what you've described hardware service will be necessary. You can investigate options available in your region here: Get Support


You can learn more about about service here: Product Service and Repair Information


Take care.

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Greyed out WiFi and Bluetooth not working on iPhone XR

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