Airpod Pros make iPhone 11 freeze

Hopefully this will help someone else, when I connected my AirPods I had the same issue. They would connect but wouldn’t play anything and when I tried to play a song or make a call it froze my phone up. I saw this thread and and saw that the Apple Watch and AirPods being connected at the same time wouldn’t work. I disconnected the watch, reconnected the AirPods, then reconnected the watch. The AirPods would work, but I had to disconnect the watch every time I took the headphones out of the case. Took some investigating but I finally found the solution! No need to disconnect your watch to get the AirPods to work (at least so far no issues).

1) Update to the latest iOS on watch and phone

2) Go to Settings > General > Reset > Reset All Settings (it’s a pain because notifications and any other settings are reset to factory but luckily you don’t lose anything)

3) When the phone has restarted, connect the AirPods by holding down the button on the back, case open and headphones in the case

4) Make sure watch is connected by going into the app, connect it if it isn’t

You should be all set after those steps! The AirPods won’t freeze the phone up and the Apple Watch won’t need to be disconnected every time you use the AirPods! Hope this helps.

I’m having the same problem, but someone on this thread https://discussions.apple.com/thread/251806006 said that they have an Apple Watch, and if they turn the Bluetooth off on their Apple Watch, connect the AirPods, and then turn on Bluetooth on their Apple Watch, that the AirPods work fine.

This workaround is working for me with iPhone 11 Pro with iOS 14.2, Apple Watch series 6, and trying to use AirPods pro.

I was having the same issue on my iPhone 11 Pro Max with my AirPods Pro and tried everything! Even talked to Apple support ONLY TO FIND OUT THAT THE ONLY WAY THE AIRPODS WILL WORK WITHOUT ISSUES TURN YOUR APPLE WATCH OFF AS IT IS INTERFERING WITH THE AIRPODS ! I DID IT AND NOW THEY WORK FINE!! Shame to have to do this but it’s the only way for now. Hope this helps.

It’s sucks to have to unpair the Apple Watch , Connect AirPods , then reconnect the Apple Watch for them to work properly.

But it works ! I was having the exact same problem. I thought it was a defective pair of pods. Exchanged them out 3 times.

hope Apple have an update that fixes this problem being is inconvenient to have to go through steps to listen to music or just use them.

@Chuck_3rd hope this works for you and everybody else.

Thanks @D.Muhammad for the info.

Do you have an Apple Watch paired ?

i have to turn off Bluetooth on Apple Watch , connect AirPods. Then Turn on Bluetooth on my watch for them to work properly.

*Have to do these steps every time I return earbud back to case.

some days I only use my Apple Watch , some days I only use my AirPods.

i disconnected the the Bluetooth to my Tile app and have no more issues. I saw this somewhere as a fix but have no idea why it works. My AirPods work as they should now.

I followed your tips and it doesn't work out. Now I have a new problem setting up all the settings on my iPhone once again. Thanks.

For me, the only thing that works are turning off the bluetooth on Apple watch and then connect the airpods, then reconnect the apple watch.

Thanks for the additional details Crossy85!

If possible, can you delete and redownload the app from the App Store? This article outlines the steps: How to delete apps on your iPhone, iPad, and iPod touch.

After removing and re-downloading the app, does the issue persist? If it does, this is something the Apple Support team would want to take a closer look at. We'd recommend reaching out to them at that point, should the reinstall of the app not resolve the issue. You can see contact options here: Get Support.

Take care!

I had the same problem, but problem solved! I found this: Also this might be unrelated, but I noticed that it can cause some glitches: go to Spotify -> settings -> playback and turn the “canvas” to off.

This worked for me. Put my watch in airplane mode and it seemed like it fixed the issue

Hey Crossy85,

As we understand it, when connecting your AirPods Pro to your iPhone, the app you're in becomes non-responsive? Or does it pause? In essence, how do you get the app to begin working again?

Additionally, take a look through the steps in this article: If an app unexpectedly quits, stops responding, or won’t open, and let us know if they help along with the answers to the previous questions.

We'll follow up from there.

Cheers!

I thought it worked because of the Spotify settings, but I also turned off the Apple watch. So probably this fixes the problem! :)

Sorry it didn't work for you, but it did for me. It's trial and error with these things until Apple fully addresses it. No need to shoot the messenger, I just did what they told me to do and it just so happened to have worked so I shared.

It pauses/ freezes all my app. Also when I use my music app too. How am I suppose to delete my music app & redownload it and then put 2,000 songs back on my phone by hand?