Airpod Pros make iPhone 11 freeze

Since iOS 14, when ever I connect my AirPod pros to my iPhone 11 any audio/video app freezes. Have tried on iPad Pro, partners iPhone 11 and they work fine. I’ve reset AirPods, reset iPhone settings and still

nothing. Other Bluetooth headphones work. It seems to be my phone not the pods. HELP!

Posted on Sep 29, 2020 2:12 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2020 10:24 AM

Hopefully this will help someone else, when I connected my AirPods I had the same issue. They would connect but wouldn’t play anything and when I tried to play a song or make a call it froze my phone up. I saw this thread and and saw that the Apple Watch and AirPods being connected at the same time wouldn’t work. I disconnected the watch, reconnected the AirPods, then reconnected the watch. The AirPods would work, but I had to disconnect the watch every time I took the headphones out of the case. Took some investigating but I finally found the solution! No need to disconnect your watch to get the AirPods to work (at least so far no issues).


1) Update to the latest iOS on watch and phone


2) Go to Settings > General > Reset > Reset All Settings (it’s a pain because notifications and any other settings are reset to factory but luckily you don’t lose anything)


3) When the phone has restarted, connect the AirPods by holding down the button on the back, case open and headphones in the case


4) Make sure watch is connected by going into the app, connect it if it isn’t


You should be all set after those steps! The AirPods won’t freeze the phone up and the Apple Watch won’t need to be disconnected every time you use the AirPods! Hope this helps.

25 replies

Dec 13, 2020 3:42 PM in response to Kiezzy

I’ve had the same problems too and just couldn’t believe Apple would screw this up and not fix it by now. Well what I found is that I purchased fake AirPod pros. If you bought your AirPods from eBay and are having this problem, chances are you got burned like me. You Tube the article to see how good the fakes are. You’ll be amazed and never want to buy from eBay again. Either way I just purchased a legit set from Best Buy and guess what... works perfect.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airpod Pros make iPhone 11 freeze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.