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I keep getting pop ups on my phone to enter verification codes. I have received text messages with codes but I haven’t been trying to change anything so I think someone is trying to hack my account.

How can I protect my phone better? I keep getting message because someone is trying to hack my phone and now it says my number is being used in another phone for iMessage and FaceTime

iPhone 6 Plus, iOS 12

Posted on Sep 29, 2020 4:29 PM

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Question marked as Top-ranking reply

Posted on Sep 29, 2020 5:41 PM

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


Someone may be trying to sign your Apple ID, which would generate the request for a verification code. Since you have 2 Factor Authentication enabled, as long as they can't access one of your trusted devices, they can't get a code, and sign in. You should be okay.

1 reply
Question marked as Top-ranking reply

Sep 29, 2020 5:41 PM in response to Hollyp44

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.


Apple ID device list -Check to see where you‘re signed in.    


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


Someone may be trying to sign your Apple ID, which would generate the request for a verification code. Since you have 2 Factor Authentication enabled, as long as they can't access one of your trusted devices, they can't get a code, and sign in. You should be okay.

I keep getting pop ups on my phone to enter verification codes. I have received text messages with codes but I haven’t been trying to change anything so I think someone is trying to hack my account.

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