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Level 1

9 points

Backup of iPhone fails

My iPhone Se (first edition) refuses to backup to iCloud AND Mac. At some point I was trying iMazing and it gave me this error message:

iMazing could not back up iPhone SE.
An app installed on your device seems to be corrupted and therefore iMazing cannot back up your device.

Details: Error (101) stat error: Illegal byte sequence (92) at path "/.ba/mobile/Containers/Data/PluginKitPlugin/DEC14ACD-BD12-4678-B565-63546BD26557/Library/Caches" (MBErrorDomain/101)

Is there a way to find out what app it is, instead of deleting all apps?

iPhone SE

Posted on Oct 3, 2020 2:29 AM

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5 replies

macdude_nl Author

Level 1

9 points

Oct 3, 2020 3:00 AM in response to SravanKrA

Already did. Support couldn't help. Waiting for level 2 support on Monday.

But any app (AnyTrans, etc) I try gives about the same error, so there must be something wrong on my iPhone. PluginKitPlugin seems to be related to app extensions.

macdude_nl Author

Level 1

9 points

Oct 3, 2020 5:29 AM in response to macdude_nl

SUCCESS! After deleting the Podcasts app, it finally worked!

macdude_nl Author

Level 1

9 points

Nov 15, 2020 11:43 PM in response to jasonkunio

It was a tedious work of deleting one app at a time, and retry backup with iMazing. At some point after deleting the podcasts app it finished the backup, so that must have been the culprit.

Oct 3, 2020 2:35 AM in response to macdude_nl

Ask here --> https://imazing.com/faq

Nov 15, 2020 6:22 PM in response to macdude_nl

How did you figure out which App to delete. I have almost the same error message but I can not figure out which App is causing the issue.

Backup of iPhone fails