New LG CX OLED Audio skipping

I’m fed up with this now...the ATV and my CX worked just fine for a few days, but today we were watching shows on Netflix and decided to watch a purchased movie through iTunes. The sound kept skipping. Restarted many time. No change. I said f-it and grabbed my Roku. Guess what? It worked just fine with zero issues. I’ll stick with my Roku and my CX now. Don’t tell me it’s an LG issue.

Same skipping audio issue here after watching Atmos for me. LG65cx and Sonos arc soundbar using eArc.

switching atv and lg tv off and on rarely works to fix it.

The only semi reliable fix for me is after watching an atmos show, switching sound format on the ATV to change to Dolby digital 5.1, watching something else for a few seconds then switching back to best quality (Atmos).

Hello, the AppleTv has nothing to do with the issue, it happens also with my Xbox Series X, it comes from the LG Tv confirmed by a technician that changed the motherboard in my TV and also by the LG Service.

They are working in a firmware update that will solve the issue. A moderator form an LG forum said that is expecting this month, so let’s hope is soon. 👍

Another solution that seems to work is to open Amazon Prime App (On AppleTV) and Play a video from there. it changes the Audio Format and Fixes the Bug without having to Restart it. Having said that this is not something Unique to AppleTV i'm also having this issue with my Xbox Series X. Don't know the sequence to triggering it as has been working flawless for last 3 weeks until last night. Again on did not even realise as was wearing headset ad TV volume was very low until someone told me why is sound weird. Will further Investigate but LG really needs to look at this. Not even going to go into Sound Delay with Optic Cable

I would suggest you go beyond “restart” to unplug. Works for me. I have both TV and Apple puck plugged into same power strip that has a switch so switching power strip off & off effectively unplugs both at same time.

...But YES Apple needs to address this with a software update !

Hi, just to give some info because I have the same problem, after doing lots of tests, talked with technicians that they were very positive about the problem coming from the Apple TV, finally the problem is not the Apple TV, it comes from the LG TV, it happens with others devices, in my case with an Xbox.

LG is preparing an update that it looks it will fix the issue, but it starting to get a little long, I know this because the LG technician communicated me to tell me that.

Is a very annoying issue and it drives me nuts, doing some tricks is possible to get the sound back normally but sometimes it comes back after the TV is being shut off for maybe 1 hour.

So lets hope the update comes soon.

3.21.09 doesn't fix it for me. And this is an LG issue (Xbox Atmos is has the same issue).

device e-arc to CX to soundbar (any).

This seems to have been introduced a few firmwares ago (after June 2020) when LG fixed the initial LPCM issue. Atmos has been experiencing dropouts for me since.

I first thought 3.21.09 fixed it, but it was short-lived - and probably just the cold boot it required the TV to do.

The fix isn't documented in the notes about the fw either. Super frustrating.

It is just unbelievable how bad support works! The misinformation they manage!

I had an answer from the technician after him talked with LG here in France, saying that an update solving this issue was in the making and it got released so YES did solve the issue.

So if I am you, I will answer them saying that before send an answer and blaming others, to get informed because in a country called France, LG the company they work with said that was an update in the making for that! That update is already out and solved the problem!

I switched back to running everything through my receiver and it fixed the problem.

I have a Pioneer VSX 302 which supports DV and HDR, the only reason I ran everything through tv was I heard there was input lag for gaming but really I don’t notice and will keep it this way

not really helpful for you sorry, but just responding- hopefully it’s fixed at some point

Since I removed my ATV from my 2020 OLED and replaced it with a Roku Ultra, it’s worked just fine. Can’t tell me it’s an LG issue.

Just got the US CX 77” a few days ago and noticed the problem when trying to watch 4K content via YouTube app on Apple TV. I’ve tried many recommended solutions and only temp fix is to restart TV. Thanks to all that have been posting and looking forward to update.

I’m experiencing the exact same thing 2019 LG OLED 65”. Tried everything nothing works, audio continues to skip and go out, it’s so annoying. Tried 2-Apple TV 4K’s, new HDMI Cable and Soundbars. Have appropriate audio settings, turned off Dolby Atmos, etc as suggested no improvement.

This is definitely an Apple software issue. Apple Support, are you reading these posts or do you give a care. Stop recommending we perform a reboot.

Apple You have the money and staff to rectify this issue for your customers with a simple request for the AppleTV team to release an update ASAP. This is ridiculous!

Support you need to give us a status update on how you plan to rectify this issue hundreds of your customers are experiencing.

I’m haven’t the same issue with my 65CX after watching Atmos show

are you using eARC for your sound ? (HDMI to tv, then HDMI to receiver for sound )

I use the headset on ps5 and ATV as workarounds. If you have a receiver, you shouldn’t experience any issues. But looking forward to LG firmware update to resolve this.

Confirmed tv software update CX65 past midnight 12/28 in the US