Apple TV and Crave HDCP Error

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Apple TV and Crave HDCP Error

In the last week whenever we try and watch Crave (Canada) via our Apple TV we get an HDCP error and it refuses to play. If we unplug and plug in the HDMI cable it will play. I have updated the Apple software and changed HDMI cables and it appears fixed but will happen again. Only way is to unplug cable which so far has worked every time. Apple TV is connected directly to Samsung TV and we have had no problems until recently. Anyone else have issues with Crave? Any suggestions? TIA

Posted on Oct 6, 2020 5:12 PM

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Answer 1

i_rina

Community Specialist

Oct 12, 2020 12:06 PM in response to 3rdturtle

Hey there 3rdturtle,

We see that you are having some issues with your Apple TV having intermittent connection issues with your Samsung TV. We would love to assist you with isolating this issue and resolving this.

We would like to provide some troubleshooting steps below to assist you:

Verify using another TV if available if you are having the same playback issue

Restart the Apple TV: How to turn off or restart your Apple TV

Check that there are no firmware updates from Samsung: Update the software on your Samsung smart TV

Check for an update for the Crave app on the Apple TV:

Open Settings > Apps > "Automatically Update Apps"

Reset the Apple TV back to factory settings: Reset or restore your Apple TV to its factory settings

Hope these steps help you out!

Take care.

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Apple TV and Crave HDCP Error

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