Screen Randomly unresponsive and Tap to Wake not working.

Question

Screen Randomly unresponsive and Tap to Wake not working.

My Iphone X screen randomly becomes unresponsive.

Never while I am using it.

But sometimes when I press the power button the screen turns on but I cannot unlock the phone as the screen is unresponsive.

Pressing the power button to turn the screen off and back on again sometimes fixes the issue.

But sometimes I have to do this about 10 or more times before the screen actually becomes responsive again.

The Tap to Wake feature has also stopped working completely.

The issue only started a week or so after updating to IOS14.

I am not sure if the issue is related to the update or not.

iPhone X, iOS 14

Posted on Oct 8, 2020 1:42 PM

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Answer 1

raina_b22

Community Specialist

Oct 13, 2020 2:30 PM in response to ShaneKarlSmith

Thanks for reaching out to the Apple Support Communities, ShaneKarlSmith!

It sounds like you're having an issue with your iPhone screen not responding randomly. Please check out this article If the screen isn’t working on your iPhone or iPad. This article will give you steps to take for issues with the screen not responding properly, as well as the next steps to take if you continue to have issues.

Take care!

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Screen Randomly unresponsive and Tap to Wake not working.

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