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When I take my ECG on my Apple Watch S5 - digital crown does not respond

When I take my ECG on my Apple Watch S5 - digital crown does not respond, but if I press the digital crown it seems to work, and records my ECG. I get a message that says "You don't need to click the crown" BUT that is the only way that the watch will record my ECG....if I do not press the crown, it does not work.

Apple Watch

Posted on Oct 8, 2020 5:37 PM

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Posted on Oct 10, 2020 1:28 PM

This is not helpful. When I gently touch my digital crown while running the ECG app, NOTHING happens. Only when I press it hard does it function. I am in Boston. It should work as your links describe.


Thanks


– S

3 replies

Oct 10, 2020 11:13 AM in response to Steve Runner

Thanks for asking about the new ECG feature.


Check here for availability in your region: ECG


ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.


Heart rate notifications on your Apple Watch - Apple Support


Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support


If you have any other questions, please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.


Take care.

When I take my ECG on my Apple Watch S5 - digital crown does not respond

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