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User profile for user: btomasek44
btomasek44 Author
User level: Level 1
4 points

factory reset/restore

I can't reset my iphone to factory on my son's phone. He has forgotten the password. I have the latest version of itunes downloaded. Itunes keeps telling me something is wrong with my iphone and it needs to be updated or restored. When I choose to restore or to update it won't do either. What do I do now?

iPhone XR

Posted on Oct 11, 2020 1:37 PM

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User profile for user: sberman
sberman
User level: Level 10
264,693 points

Posted on Oct 11, 2020 1:41 PM

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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factory reset/restore

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