How to turn off hearing protection

My iPhone has started to turn down my sound to "protect my hearing". How to turn it off?

If there isn't a way make the way, because I'm not going to get another a separate device to just listen to music? Why was this even implemented? Do I really need to buy a new phone?

iPhone XS

Posted on Oct 13, 2020 1:07 AM

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Question marked as Top-ranking reply

Posted on Feb 21, 2021 5:29 AM

77 replies

Oct 22, 2020 10:30 AM in response to Simonas1991

Hello Simonas1991,



We appreciate the screenshot; it was very helpful in understanding what you are experiencing.



Take a look at the section “Limit the headphone volume” found in the article Adjust the volume on iPhone. You will want to go to Settings > Sounds & Haptics > Reduce Loud Sounds and if this feature is enabled you will want to turn it off.



If you have your iPhone paired with an Apple Watch, make sure you don’t have Noise enabled on your watch. See Measure the noise levels with Apple Watch.



We hope this helps out.


Take care!

Dec 6, 2020 12:53 AM in response to quattpequatt

Same issue here - incredibly irritating as I’m a) quite deaf and b) a professional musician currently using my phone as a recording booth...

I may have found a solution - it’s actually to turn ‘reduce loud sounds’ ON and set the decibel level to maximum (100db - which is still less than a french horn at full tilt 18 inches from my right ear. No I can’t move - it’s the one I’m playing!)

I wish Apple would stop trying to be a nanny and allow us to make our own decisions about stuff like this.

Nigel

Dec 7, 2020 3:00 PM in response to Simonas1991

Here’s a temporary fix for your problem:

1 - first go to the app “health”

2 - go to the hearing section

3 - click on “noise levels” (headphones)

4 - scroll all the way down to “show all data”

5 - click on change/edit (top right corner)

6 - delete all your data (top left corner)


4 - scroll al the way down to “data sources and acces”

5 - scroll down to your device, if u have 2 or more devices repeat the next process on all devices

6 - click on change/edit (top right corner)

7 - delete all your data (top left corner)


you have to try both number 4th option


this is probably temporarily for you, because you’ll probably reach the limit again in a few days


i hope this helps for you guys!


and sorry for my bad english

Mar 25, 2021 8:18 AM in response to luckysilver777

luckysilver777 wrote:

I have had this same problem on both my iPhone and iPad. I was able to fix it on my phone, but the iPad will not let me either click on the Reduce Sound Levels (which is greyed out and stuck in ON in light green), nor can I change the Decibel level (greyed out and stuck at 85db). I never listen to headphones, always a bluetooth speaker at varying distances, so I definitely want to override it. Right now I can barely hear anything, whereas on the phone (same bluetooth speaker) I can hear fine now. iPad 6G w 14.4.1. Thank you.

Then you need to make sure that your BT speakers are properly listed as speakers. Go to Settings>Bluetooth and tap on the little "i" in a circle to the right of the speaker name. Make sure that Device Type is set to speaker, not Headphone.

Jan 8, 2021 8:53 AM in response to Simonas1991

I found my way here after scratching my head as to why the audio on my BT enabled amplifier setup kept dropping dramatically.


I work in the audio industry and so I fully appreciate what Apple is trying to do with this new feature. Too many people walk around with ear buds or full headphones on with the volume set at a level that over time WILL (not might) cause permanent hearing loss. So I applaud the effort.


That said, the current implementation is NOT ready for mass roll-out. I have dozens of audio devices (again, I work for a major audio brand) that are BlueTooth enabled that are NOT headphones, and many have their own volume control built in. The best way to use such a device is to have the BT source, in this case my iPhone 12, send full volume to the BT receiver, and then let the receiver device scale it with its local volume control. This new feature prevents that from being possible.


Apple needs to push out an update ASAP that allows this feature to be disabled until it can be better refined.


As for suggested improvements...

1) Provide a way to classify a BT device as "headphones" or not. You can even make the safe default that all devices are headphones, but give me a way to go into the BT devices specific settings and set the device type with a "headphone" check box or something, and then use this setting to decide if the headphone hearing protection feature should apply to the source or not. Simple enough.


2) Rather than immediately cutting the volume, provide a couple of notifications that it is going to happen. Like "You have exceeded X minutes over the safe listening level for headphones, your volume will be automatically reduced in 30 minutes" or something like that. Maybe a second warning at the 5 minute mark. This would give the user a chance to know what is happening and either update the settings or make adjustments on their own. However having used my phone as a source for several official events, I know that having the music abruptly drop out is not acceptable.


Again, I appreciate the efforts that are being taken to make people aware of the consequences of their choices. But this one needs some additional refinement.

Oct 17, 2020 4:55 PM in response to Simonas1991


Hi Simonas1991,


We’re here to lend a hand with your iPhone and see what’s going on with the volume. You didn’t mention which iPhone or iOS version that you have installed so we’re going to get started with some good basic steps that may help.


Is your iPhone updated to the latest iOS version? If you have an iPhone 6s or higher, that will be iOS 14.0.1. See Update your iPhone, iPad, or iPod touch for more details.


If you have a case or screen protector, have you tried to remove it and test to see if the issue persists?


Depending on which iPhone you have, you may or may not have this feature, 'Attention Aware Features'. But do check to see, and if so, turn this feature off and then test for the issue. See About Attention Aware features on your iPhone X or iPad Pro for more information


Do you use a wired or wireless accessory with volume control buttons with your iPhone? If you do, test with the device(s) unplugged or unpaired from the iPhone.


Next, check and see if Settings > Sound & Haptics > Change with Buttons is enabled or disabled? If this setting is changed does the behavior change?



Cheers!


Oct 19, 2020 11:07 PM in response to Dorain1

Hello, I have an iPhone Xs running iOS 14.2 (18B5061e)

I don't have screen protector And I'm running Bluetooth earphones.

The problem is not any of those things, because I usually have the phone sitting on the desk.

The software turns down volume to "Protect my hearing" which is very annoying.

When you press on the notification it says it cannot be turned off.

When the notification occurs it lowers the volume to less than half and that isn't enough even on very good headphones as it barely covers the sound in the room.

Nov 20, 2020 8:19 AM in response to Nicholas_B2

Yeah, that was not helpful at all, unfortunately.


I have no Apple watch and keep running into this issue while using bluetooth. It's infuriating. The phone automatically assumes that all bluetooth-connected audio devices are headphones. Reduce Loud Sounds is turned off, but I can't turn off this constant nagging with the same reminders Simonas1991.


I have an iPhone 8 and sound limit is off. Seriously considering moving away from Apple products altogether if you don't provide an option to turn this off along with the notifications. Seriously. It's obnoxious and the constant reminders are what really seal the deal.

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How to turn off hearing protection

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