You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to turn off hearing protection

My iPhone has started to turn down my sound to "protect my hearing". How to turn it off?

If there isn't a way make the way, because I'm not going to get another a separate device to just listen to music? Why was this even implemented? Do I really need to buy a new phone?

iPhone XS

Posted on Oct 13, 2020 1:07 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2020 12:53 AM

Same issue here - incredibly irritating as I’m a) quite deaf and b) a professional musician currently using my phone as a recording booth...

I may have found a solution - it’s actually to turn ‘reduce loud sounds’ ON and set the decibel level to maximum (100db - which is still less than a french horn at full tilt 18 inches from my right ear. No I can’t move - it’s the one I’m playing!)

I wish Apple would stop trying to be a nanny and allow us to make our own decisions about stuff like this.

Nigel

77 replies
Question marked as Top-ranking reply

Dec 6, 2020 12:53 AM in response to quattpequatt

Same issue here - incredibly irritating as I’m a) quite deaf and b) a professional musician currently using my phone as a recording booth...

I may have found a solution - it’s actually to turn ‘reduce loud sounds’ ON and set the decibel level to maximum (100db - which is still less than a french horn at full tilt 18 inches from my right ear. No I can’t move - it’s the one I’m playing!)

I wish Apple would stop trying to be a nanny and allow us to make our own decisions about stuff like this.

Nigel

Nov 20, 2020 8:19 AM in response to Nicholas_B2

Yeah, that was not helpful at all, unfortunately.


I have no Apple watch and keep running into this issue while using bluetooth. It's infuriating. The phone automatically assumes that all bluetooth-connected audio devices are headphones. Reduce Loud Sounds is turned off, but I can't turn off this constant nagging with the same reminders Simonas1991.


I have an iPhone 8 and sound limit is off. Seriously considering moving away from Apple products altogether if you don't provide an option to turn this off along with the notifications. Seriously. It's obnoxious and the constant reminders are what really seal the deal.

Feb 20, 2021 11:35 AM in response to Simonas1991

For me this is a big issue as well. I ride a motorbike and have a bluetooth headset build in to my helmet. As a motor bike rider, I use earplugs to protect me from wind and other loud outside noice. This means it is very annoying when my iPhone decides for me to turn the music down. Specially as I have turned all possibilities in my phone and Apple Watch off. So even though I have told my devices to leave me alone (as I can't check an "ears protected" option) they still give me notifications with motherly advise ánd turn down the sound. Please guys at apple, fix this!

Jun 8, 2021 9:17 PM in response to LD150

Welllll... i would say that brands make no difference, I have skull candy and it’s like comparing apples to apples. Orange you glad I didn’t shout? What we are all shouting for is the blatant fact that this is a human rights issue. Corporation A is not nor should be responsible for my hearing protection. Right? I mean they will allow me to buy something loud line fireworks or firearms without forcing me get earplugs, so what if I am using non Apple earbuds to listen to non Apple Music. They are not the hearing police and have no business impersonating said fictional entity. Open to discussion.

May 12, 2021 6:45 PM in response to IdrisSeabright

all my speakers are listed as speakers. i even tried to do "OTHER" but that didn't work either, so set them back to speaker. the thing is, i can check between my phone (which doesn't have the stuck greyed out button to reduce loud sounds, but still gives me volume warnings regularly), and my ipad, which is stuck in greyed out mode for reducing loud sounds. the phone connected to the same bluetooth speaker is easily twice as loud as the ipad. so there is def some issue with the ipad being stuck. does ANYBODY know of a solution? i can't play music on my ipad, can barely hear it!! APPLE!! make your stuff work!


Oct 19, 2020 11:07 PM in response to Dorain1

Hello, I have an iPhone Xs running iOS 14.2 (18B5061e)

I don't have screen protector And I'm running Bluetooth earphones.

The problem is not any of those things, because I usually have the phone sitting on the desk.

The software turns down volume to "Protect my hearing" which is very annoying.

When you press on the notification it says it cannot be turned off.

When the notification occurs it lowers the volume to less than half and that isn't enough even on very good headphones as it barely covers the sound in the room.

Oct 17, 2020 4:55 PM in response to Simonas1991


Hi Simonas1991,


We’re here to lend a hand with your iPhone and see what’s going on with the volume. You didn’t mention which iPhone or iOS version that you have installed so we’re going to get started with some good basic steps that may help.


Is your iPhone updated to the latest iOS version? If you have an iPhone 6s or higher, that will be iOS 14.0.1. See Update your iPhone, iPad, or iPod touch for more details.


If you have a case or screen protector, have you tried to remove it and test to see if the issue persists?


Depending on which iPhone you have, you may or may not have this feature, 'Attention Aware Features'. But do check to see, and if so, turn this feature off and then test for the issue. See About Attention Aware features on your iPhone X or iPad Pro for more information


Do you use a wired or wireless accessory with volume control buttons with your iPhone? If you do, test with the device(s) unplugged or unpaired from the iPhone.


Next, check and see if Settings > Sound & Haptics > Change with Buttons is enabled or disabled? If this setting is changed does the behavior change?



Cheers!


Oct 22, 2020 10:30 AM in response to Simonas1991

Hello Simonas1991,



We appreciate the screenshot; it was very helpful in understanding what you are experiencing.



Take a look at the section “Limit the headphone volume” found in the article Adjust the volume on iPhone. You will want to go to Settings > Sounds & Haptics > Reduce Loud Sounds and if this feature is enabled you will want to turn it off.



If you have your iPhone paired with an Apple Watch, make sure you don’t have Noise enabled on your watch. See Measure the noise levels with Apple Watch.



We hope this helps out.


Take care!

Nov 29, 2020 12:15 PM in response to Simonas1991

Im having the same issue, this feature is not refined enough for it to be forced upon us, I use a bluetooth speaker (not headphones) frequently, its not strapped to my head/ears and it still cuts off the volume all the time. I use a bluetooth adapter in my car to listen to my music, and I need to turn the sound pretty high on the iPhone to get my car radio to play it at a normal volume, again, notification and volume cuts all the time, requiring me to reach out to the phone and adjust the volume manually.... while driving.... I just spent 2000$ on a brand new iPhone 12 pro max.... I should be able to decide how it manages my listening experience..... I can't keep my bluetooth speaker on blast even though its 20+ feet away or in a different room, because it registers it as headphone usage...... You guys need to fix this....

How to turn off hearing protection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.