How to turn off hearing protection

My iPhone has started to turn down my sound to "protect my hearing". How to turn it off?

If there isn't a way make the way, because I'm not going to get another a separate device to just listen to music? Why was this even implemented? Do I really need to buy a new phone?

iPhone XS

Posted on Oct 13, 2020 1:07 AM

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Question marked as Top-ranking reply

Posted on Feb 21, 2021 5:29 AM

77 replies

Feb 21, 2021 7:31 PM in response to Simonas1991

This is really ******* me off. I am mostly deaf. I called apple support. the rep claimed upgrading to IOS 14.4 from 14.2 would solve the problem. he didn’t seem to know that apple states this cannot be changed. i told him i didn't really want to do that. of course i lost him as i go to update. ( he wanted to adjust it to my hearing aids. THEY SOUND like total crap. i just want to listen without the hearing aids. they won't even stay on. joke. RESound made me 10 different pairs) HE (Apple) WASN'T LISTENING TO ME! So, i thought i would try 12 mini a little longer before i return it. well i tried to listen again today and sure enough as soon as The Unforlgiven comes on I could barely make out what song was playing. some one on here said to try to TURN On reduce loud sounds and turn it up to 100 decibels. Didn't work for me. i can barely hear anything. Thanks again controlling Apple! 


Does anybody know if this will NOT happen on say iOS 13 something. like if i buy a refurbished 11 pro, so i can get BOTH night mode and i can also HEAR MY f MUSIC!!?? THANK YOU!

Mar 25, 2021 7:40 AM in response to Simonas1991

I have had this same problem on both my iPhone and iPad. I was able to fix it on my phone, but the iPad will not let me either click on the Reduce Sound Levels (which is greyed out and stuck in ON in light green), nor can I change the Decibel level (greyed out and stuck at 85db). I never listen to headphones, always a bluetooth speaker at varying distances, so I definitely want to override it. Right now I can barely hear anything, whereas on the phone (same bluetooth speaker) I can hear fine now. iPad 6G w 14.4.1. Thank you.


May 12, 2021 6:45 PM in response to IdrisSeabright

all my speakers are listed as speakers. i even tried to do "OTHER" but that didn't work either, so set them back to speaker. the thing is, i can check between my phone (which doesn't have the stuck greyed out button to reduce loud sounds, but still gives me volume warnings regularly), and my ipad, which is stuck in greyed out mode for reducing loud sounds. the phone connected to the same bluetooth speaker is easily twice as loud as the ipad. so there is def some issue with the ipad being stuck. does ANYBODY know of a solution? i can't play music on my ipad, can barely hear it!! APPLE!! make your stuff work!


Jun 8, 2021 9:17 PM in response to LD150

Welllll... i would say that brands make no difference, I have skull candy and it’s like comparing apples to apples. Orange you glad I didn’t shout? What we are all shouting for is the blatant fact that this is a human rights issue. Corporation A is not nor should be responsible for my hearing protection. Right? I mean they will allow me to buy something loud line fireworks or firearms without forcing me get earplugs, so what if I am using non Apple earbuds to listen to non Apple Music. They are not the hearing police and have no business impersonating said fictional entity. Open to discussion.

Jun 8, 2021 11:55 PM in response to LD150

And that my dearest, simply isn’t true. I’ve tried. I’ve removed and reconnected and tried. I’ve removed and restarted my phone and reconnected and tried. I’ve backuped my phone reset to factory settings, reconnected and tried... Simply isn’t true!

When riding my bike, connected to my Senna speakers in my helmet, protecting myself with custom made earplugs, they (apple) still make it their business without options for me to change it!

Jun 10, 2021 11:31 AM in response to IdrisSeabright

Thanks for the info.


maybe you are lucky and never been stuck with defective Apple products.


no it is not a hobby. I’ve been trying for eleven months to get new hearing aids that actually work. which when the new pair finally arrives, again, I need a phone. It’s s major pain. To try to get a working product.


maybe you have good hearing and take it for granted.


this is not and games!

Jun 10, 2021 11:52 AM in response to Lukirmura

PieceofshPOSgoingincircles wrote:


maybe you are lucky and never been stuck with defective Apple products.

I had a screen go bad on my MBP. Apple took care of it. But, you didn't have a defective product. You had a product that was working as designed but that didn't suit your needs. Very different things.


no it is not a hobby. I’ve been trying for eleven months to get new hearing aids that actually work. which when the new pair finally arrives, again, I need a phone. It’s s major pain. To try to get a working product.

You don't have to get an iPhone if they don't suit you.

maybe you have good hearing and take it for granted.

I have a family history of hearing loss which is why I take care of it and why I appreciate the stance Apple has taken.


Jun 29, 2021 6:43 AM in response to Simonas1991

why can apps like Volume Boost allow for louder volume (at $10 per month!) but when I go into the Apple Store wearing hearing aids and ask for a volume override so that I can hear my audiobook over the sound of my car engine they just tell me I need to turn my hearing aids louder? Not fair. If I go to my audiologist and get the volume cranked, when an ambulance goes by my ears will be damaged (because my hearing loss is high decibel therefore my hearing aids increase the high decibel range). Grrr

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How to turn off hearing protection

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