can't hang up phone calls

I've recently started experiencing a problem with my iPhone X (current iOS) where I am unable to end a phone call. I have to wait for the other party to hang-up. More specifically:

During a call I'll go to the Phone app's keypad screen, intending to locate and press the red phone icon at the bottom to hang-up. However, the phone icon at the bottom is green, not red. That makes no sense. The icon should not be green when I'm in a call (a green phone icon is obviously for an inactive phone to place a call).

In other words, during a call the keypad's hang-up button (red phone icon) is not present. Instead the call initiation button (green phone icon) is displayed.

Even though it's green (when it should be red), I've tried pressing it anyway to see if that will terminate the call, but it doesn't.

I've seen a few other threads by people who are unable to hang-up, but the details of their issues are slightly different than mine (which is why I started a separate thread). For some people, they are unable to wake the screen during a call. To be clear, that is *not* my problem. My screen wakes up. For other people, they are able to get to the keypad screen and see the red phone icon, but pressing it does nothing. Again, I'm not even seeing the red icon -- mine is inexplicably green (as though I'm not even in a call).

iPhone X

Posted on Oct 13, 2020 7:50 AM

Top-ranking reply

emarkz

Level 1

20 points

Posted on Jan 24, 2021 8:55 PM

Hey Lurker:

No - promise I’m not misunderstanding the issue - I came to this thread with my partial solution because I was having the same Exact problem. Any confusion is just the fog of to many ways to describe a complex issue.

Basically Apple changed the code such that there can be more than one instance of the phone app being open. And you can open a fresh phone app that isn’t aware of the currently still happening phone connection. So yes - when you open that new phone app occurrence/thread/demon/window, it gives you a green call button as though there is no actively open phone call. This is a huge problem if the person or device on the other line doesn’t or can’t hang up.

I tried to see out of curiosity if you could make a three way or new call with this naive green buttoned Phone App window but you can’t. It ignores any attempt to call out. It’s a rather major terrible bug and should be at the same priority as a major security issue but who knows what Apple is smoking these days. I get the impression it’s a bit chaotic in some of their QA departments these days.

I’m assuming this ridiculous and major bug will be fixed in iOS 15 / 14.4. But who knows.

And as a reminder - I have found two solutions to the problem: one is to use the app switcher to get back to the phone app instance with “the red hang up phone” option...

And the other is to tap the GREEN highlighted time in the absolute top left of my iPhone screen. That green is an indication of an active open phone call and always reliably brings me back to the active phone app where I have my hang up red phone icon option.

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can't hang up phone calls

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