iPhone Camera Opens Zoomed-In / No Zoom Options

Hey there!

Welcome to Apple Support Communities. It looks like you're experiencing issues with your Camera app opening zoomed in when attempting to take photos and when attempting to use Portrait mode. We'd be happy to look into this with you.

Which iPhone model and iOS version are you currently using?

Identify iPhone model

Find the software version on your iPhone, iPad, or iPod

You had mentioned resetting your iPhone didn't help. Which steps did you take to perform this rest?

Next, we'd like you to force close the Camera app and follow our recommended troubleshooting steps for when facing issues with your Camera. Please check out these helpful links:

How to force an app to close on your iPhone, iPad, or iPod touch

If the camera or flash on your iPhone, iPad, or iPod touch isn't working

We hope this information is useful. Cheers.

Hey!

Thank you for checking out those resources we shared with you and also for confirming your iOS version. We want to make sure you cover all possible steps to get this issue sorted out. From here, you can create a backup and update your device to iOS 14. Keeping your device fully updated can help resolve various technical issues. We do have some great resources that can guide you through these steps. Click here:

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

If the issue persists, please contact Apple Support for further assistance.

Get Support

Thank you for using Apple Support Communities. Have a nice evening.

Hey there!

Thanks for updating your device and for letting us know this issue is still occurring. From here, please contact Apple Support for further assistance. You can use the following link:

Get Support

We appreciate you using Apple Support Communities.