Songs grayed out with circle in iTunes.

Hey gaerisch,

It sounds like you're having some issues with music not syncing properly on your iPhone. We can understand wanting to get that resolved. We want to help.

First, we'd recommend checking for and installing any updates that may be available for your iPhone: Update your iPhone, iPad, or iPod touch

If that doesn't help, let us know if the songs are songs that you purchased from iTunes, songs downloaded from Apple Music, or songs imported from a CD or another source and we'll look into that further.

Thanks!

Hey gaerisch,

Thanks for those details.

Next, we'd recommend removing the songs from your iPhone and then try syncing from iTunes again to see if that resolves the issue.

If that doesn't help, we'd suggest trying the following creating a new library file on the computer. To create a new library file: 

-Windows: Hold down the Shift key and launch iTunes

-Mac: Hold down the Option key and launch Music or iTunes for Mac

Once in the new library, add some music to the library and try syncing with your iPhone and test to see if the same issue occurs in the new library or if things seem to be working properly.

Let us know how that goes.

Thanks!

Hey gaerisch,

We can understand wanting to look into that further.

We'd recommend reaching out to Apple Support for the best assistance going forward. You can contact them here: Get Support

Thanks!