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User profile for user: wkrasl
wkrasl Author
User level: Level 1
17 points

AirPrint printer not found except by IP address.

Please read entire post before replying. I am looking for reply from someone who has a solution.


I needed to print from iOS, and tried selecting “Print” from the Share icon, but got a “No AirPrint printers found” error. I eventually solved this by installing the HP Smart app, detecting my HP 8610 by its 192.168.1.36 IP address, then choosing “Print with HPSmart” from the Share icon.

 

Researching AirPrint printers led me to opening my HP 8610’s Embedded Web Server (EWS) by using that IP as my browser URL, where I discovered it is indeed compatible by showing AirPrint status was already “On” at

https://192.168.1.36/#hId-pgAirPrint. So iOS should have offered my HP 8610 as an AirPrint printer. 

 

Just to be sure, I uninstalled HP Smart app and (even with the above page open still showing AirPrint Status “on”) my HP 8610 could no longer be used. I had to reinstall HP Smart, which still could not detect it except by IP address, after which printing was restored, but still only via the “Print with HP Smart” choice under the Share icon. Presumably, that function just talks directly to the printer via its IP address.


Any app or web page offering printing still gives the “No AirPrint Printer Found” error, which is a problem whenever the Share icon is not available, and *may* fail if the printer IP address under DHCP is not changed to a static address.

 

So, given that my HP 8610 says it *is* an AirPrint printer, how do I get iOS to detect it as one?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Oct 13, 2020 10:03 PM

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User profile for user: wkrasl
wkrasl Author
User level: Level 1
17 points

Posted on Oct 14, 2020 7:12 AM

Hi LotusPilot. Thank you very much for that very helpful reply. I understood most of it, and though not following your guidance exactly, you gave me enough helpful information for me to solve the problem.


What actually worked for me (some possibly not necessary) was to do the following:


  1. Went into router LAN settings and added static 192.168.1.15 address using the MAC for the printer, just to avoid any issue with being reassigned a new IP later that might lose the HP Smart connection.
  2. Went into the printer's Setup / Network Setup / Restore Network Defaults.
  3. Powered off printer, and pulled plug for 30 seconds before restarting.
  4. Reconnected printer WiFi, bypassing extender SSID to use weaker choice from upstairs router.
  5. Confirmed printer is now on static 192.168.1.15.
  6. Uninstalled HP Smart from iPhone and rebooted iPhone.
  7. Opened this Apple Community page with Safari on iPhone.
  8. Went to Share icon and scrolled down to select "Print."
  9. When Printer Options appeared, chose "Select Printer>" where "HP OfficejetPro 8610 [5C8CEC]" is now available.
  10. Printing was now successful!!!
  11. Confirmed printer now also shows up on all other iOS devices under Share icon.
  12. THEN: Opened original web page on iPhone, where the "Print" link (https://natashaskitchen.com/wprm_print/recipe/54951) on that page failed, starting this whole issue.
  13. This time the printer showed up in the pop-up window, where printing worked from my iPhone without needing to use Share icon. Ta-Da!!


Bottom line, I don't know how many of steps 1-6 above were actually needed. But I am a happy camper.


So, in addition to LotusPilot, thank you to everyone that gave this any thought.

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User profile for user: wkrasl
wkrasl Author
User level: Level 1
17 points

Oct 14, 2020 7:12 AM in response to LotusPilot

Hi LotusPilot. Thank you very much for that very helpful reply. I understood most of it, and though not following your guidance exactly, you gave me enough helpful information for me to solve the problem.


What actually worked for me (some possibly not necessary) was to do the following:


  1. Went into router LAN settings and added static 192.168.1.15 address using the MAC for the printer, just to avoid any issue with being reassigned a new IP later that might lose the HP Smart connection.
  2. Went into the printer's Setup / Network Setup / Restore Network Defaults.
  3. Powered off printer, and pulled plug for 30 seconds before restarting.
  4. Reconnected printer WiFi, bypassing extender SSID to use weaker choice from upstairs router.
  5. Confirmed printer is now on static 192.168.1.15.
  6. Uninstalled HP Smart from iPhone and rebooted iPhone.
  7. Opened this Apple Community page with Safari on iPhone.
  8. Went to Share icon and scrolled down to select "Print."
  9. When Printer Options appeared, chose "Select Printer>" where "HP OfficejetPro 8610 [5C8CEC]" is now available.
  10. Printing was now successful!!!
  11. Confirmed printer now also shows up on all other iOS devices under Share icon.
  12. THEN: Opened original web page on iPhone, where the "Print" link (https://natashaskitchen.com/wprm_print/recipe/54951) on that page failed, starting this whole issue.
  13. This time the printer showed up in the pop-up window, where printing worked from my iPhone without needing to use Share icon. Ta-Da!!


Bottom line, I don't know how many of steps 1-6 above were actually needed. But I am a happy camper.


So, in addition to LotusPilot, thank you to everyone that gave this any thought.

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,484 points

Oct 14, 2020 2:08 AM in response to wkrasl

As described, your LAN infrastructure may not be passing Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this device discovery protocol.


The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


If you continue to experience difficulties, you may need the assistance of a Network Analyser to diagnose the issue.


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AirPrint printer not found except by IP address.

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